Customer Service Specialist - Healthcare

We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves.

People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite.

They are accountable to themselves and others.

HealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely.

They perform their duties in accordance with applicable laws and regulations and GetixHealth’s policies and procedures.

Rotation of shifts : 8am-5pm, 10am-7pm, 12pm-9pm ET M-F (rotating), rotating Sat 8am-12pm

Compensation : Hybrid - $15.50 / hr; Onsite - $16 / hr + all are quarterly bonus eligible

Additional $1 / hr Shift Differential after 5pm

Hybrid potentially after 90 days based on performance and home Internet Service passing company assigned Internet Speed Test.

Position Responsibilities

• Medical Collections
• Responding to telephone inquiries (inbound / outbound), utilizing standard procedures and scripts
• Gathering information, performing research and resolving customer inquiries
• Communicate appropriate options for resolution in a timely manner
• Inform customers / patients about services available, and assess their needs
• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
• Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness

Other duties as assigned :

Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area.

Such people may include, but are not limited to : interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.

Requirements Education and Experience

• High school diploma or college degree from an accredited college or university
• Spanish fluency preferable
• Two to five years industry experience in medical revenue cycle management is required.
• Medical experience, either practical or classroom knowledge needed.
• Proven understanding of the medical revenue cycle.
• Demonstrated excellent verbal, written and interpersonal communication skills.
• Demonstrated knowledge of HIPAA rules and regulations.
• Attention to detail
• Good attendance record
• Proven ability to work collaboratively in a team environment
• Demonstrated ability to perform work in alignment with company mission and values
• Proven PC proficiency in MS Office Suite Applications

Work Environment / Physical Requirements

• Work environment is either remote or an office location.
• The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
• Occasional lifting may be required up to 25 lbs.
• Must be able to sit for extended periods of time with frequent bending and stooping
• Must have current, valid driver license or reliable transportation to commute to / from work

GetixHealth is an equal employment opportunity employer.