Customer Relations Agent
VirtualVocationsRockford, Illinois, United Statesjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Relations Agent 2.
Key Responsibilities
Provide excellent support to customers and internal technicians, handling escalated troubleshooting and supporting field operations
Train and onboard new hires while maintaining documentation and reporting of customer interactions
Identify and troubleshoot technical issues with telecom services and support routine tasks as assigned by management
Required Qualifications
Eligibility for US employment without sponsorship
High School Diploma or GED or equivalent combination of education and experience
2-3 years of experience in customer service or a related field, preferably in the telecom industry
Familiarity with CRM systems and telecom products and services
Proficiency in MS Office applications and flexibility to work nights, weekends, and holidays
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Customer Agent • Rockford, Illinois, United States
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