Contact Center Manager
VirtualVocationsDes Moines, Iowa, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Contact Center Manager - State Mandated Leave Insurance.
Key Responsibilities
Lead and inspire a high-performing contact center team, fostering a culture of inclusion and customer focus
Analyze performance metrics to coach team members and manage performance effectively
Develop and implement strategies to enhance customer experience and team engagement
Qualifications
Bachelor's degree in business management or related field with 3+ years of operations leadership experience, or 5+ years of leadership experience in a contact center or customer service environment
High School Diploma or GED required
Demonstrated success in driving team performance and operational improvements
Experience leading teams through change and familiarity with insurance industry standards preferred
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Contact Center Manager • Des Moines, Iowa, United States
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