Design Associate & Sales Solution Professional

Benefits :

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development

Floor Coverings International of Mission Viejo

Position : Design and Sales Associate (DA)

Company Background :

Floor Coverings International, established in 1988, has a long-standing reputation for delivering a convenient, in-home floor-covering shopping experience that exceeds customer expectations.

The Mission Viejo franchise, a veteran-owned small business, has proudly served the local community since 2018. Spanning across four territories and 14 zip codes, from Laguna Niguel to San Clemente and Ladera Ranch to Lake Forest, we are committed to solving our customers' flooring needs with the highest level of professionalism and care.

Our franchise leverages industry-leading technology and streamlined purchasing processes to deliver an exceptional customer experience at every step of their journey.

We believe in empowering our team members to utilize their professional skills, embrace innovative tools, and contribute to a growth-oriented environment.

This is not just a job it's an opportunity for sales professionals to thrive, achieve their career goals, and be part of one of the region's most respected and valued floor-covering partners.

Joining our team means embarking on a rewarding path where your contributions are valued and your potential is limitless.

Company Culture and Values :

At Floor Coverings International Mission Viejo, we foster a collaborative and inclusive environment where every team member's contributions are valued and necessary.

Our core values of integrity, customer-centricity, and continuous improvement guide our work and ensure we deliver exceptional service to our clients.

We celebrate successes together and support each other through challenges. We live our core values daily integrity, customer-centricity, and continuous improvement aren’t just words;

they guide our decisions and interactions. Our team members are supported in a collaborative environment where everyone’s contributions are essential to our collective success.

Work-Life Balance :

We place a high value on work-life balance and provide the tools and flexibility necessary for our team members to achieve it.

We aim to support you in managing your professional responsibilities while enjoying a fulfilling personal life.

While we require availability during evenings and weekends to meet customer needs, we are committed to supporting a healthy work-life balance.

Your schedule is flexible, and while your availability must align with customer and business needs, the details primarily depend on you.

We encourage our team members to manage their time in a way that meets both their personal and professional goals. Our digital technology facilitates this freedom. Communication is the key.

The Role & Responsibilities

• Be a professional solutioneer, finding the right floor for the customer.
• Be a positive business and relationship-oriented ambassador for our business.
• Be punctual and actively communicate the timing for all FCI appointments.
• Highlight the advantages of your Mobile Showroom by demonstrating our extensive Mobile Collection (requires lifting 40 lbs.)
• Write flooring proposals using Floor Coverings International’s proprietary estimating software, working to close every potential job as quickly as possible.
• Use the Inspired Sales process, associated technology, and weekly practice sessions to execute effective closing strategies that will lead to profitable sales at an acceptable closing rate and product margin.
• Set proper, manageable client expectations on product performance, aesthetics, installation dates, installation process, proper maintenance practices, etc.
• Follow up on current leads to convert to appointments, assertively follow up with outstanding estimates, and rejuvenate old leads and estimates to generate new work.
• Maintain relationships with current clients and identify and develop relationships with new clients, i.e., Friends, neighbors, and co-workers of FCI clients.
• Attend BNI or other networking group events on behalf of the franchise. Utilize other networking tactics and groups to advance lead flow.

This is an essential element of lead generation KPIs and demonstrates a commitment to personal and collective success. Prospecting will be necessary during slow periods to achieve weekly estimate goals.

• Working with the Project Coordinator, co-workers, and management to ensure products are produced on time. This involves visiting installations supporting progression milestone activities (pre-installation, day of demo / installation, final walk-through).
• Keep current on product knowledge, trends in the flooring industry, and local competition.
• Keep showroom and office organized and presentable
• Attend weekly Goal Setting & Review (GSR) meetings with the Owner and team to ensure alignment, request support, and develop continuous improvement initiatives.
• Make decisions and act in accordance with FCI’s core values and mission.

Key Performance Indicators

• PPW Proposals per Week. Write at least six flooring proposals per week (volume)
• MAJP Monthly Average Job Price >

$7,200 (revenue)

• GM Gross Margin +45% (profitability)
• CR Close Rate. Achieve a close rate of 40% (revenue)
• COPM Closed Organic Proposals per Month >

40% through BNI, Referrals, Networking (personal ownership)

PRPM Positive reviews per month >

6 (customer reputation)

CSAT Customer Satisfaction >

95% (customer reputation)

Knowledge, Experience, Skills & Abilities

• 5-10 years of in-home sales
• Knowledge of the flooring industry (luxury vinyl, engineered wood, hardwood, carpet )
• Clean driving record (insurable, as you’ll be driving a mobile showroom)
• Able to effectively communicate value proposition
• Self-starter, able to generate new leads in the community
• Solution-oriented, loves serving customers and solving their problems
• Technology savvy, as this is important to becoming the best in SoCal
• Thorough, with excellent follow-up and followthrough always closes the loop
• Attentive, perceptive, and able to accommodate customers

Work Hours

While evening and weekend appointments are necessary to meet customer needs, we empower you to manage your time effectively, balancing work commitments with personal life.

Flexibility is critical, and we support our team members in maintaining a healthy work-life balance. Keeping an accurate availability schedule in our operating systems is essential to achieving this balance.

You will be performing in-home flooring estimates requiring you to operate your Mobile Showroom during daytime, evening, and weekend hours when clients are usually home.

Evening appointments can be at 4 : 00, 5 : 00, or 6 : 00, depending on customer needs, lasting between 1-3 hours. Most weeks will consist of 2-4 evening appointments.

Saturday and Sunday appointments may also be necessary to fulfill your weekly estimate and income goals. You will be required to prospect for new work.

However, most of this prospecting will occur during regular business hours.

Home Shows

Floor Coverings International Mission Viejo participates in 3-6 Home Improvement Shows and other annual local events. These usually occur at typical trade venues, such as convention centers in Orange County.

Your attendance at these shows is essential to generate valuable leads and answer the general public's questions about our products and services.

These shows generally begin at 10 : 00 am, end at 8 : 00 pm, and run on Fridays, Saturdays, and Sundays.

Training Plan

Floor Coverings International will provide a complete training program to equip you to perform the role successfully and thoroughly.

Your training will involve travel to training events at the company's expense. Design Associate Training will take place within the first 90 days.

Design Associate Compensation Plan (W-2 or 1099)

Overview : Your compensation, including base pay and commissions, is directly tied to your performance. Meeting or exceeding the KPIs such as a close rate of 40% or maintaining a gross margin above 45% will boost your earnings through commissions and make you eligible for quarterly performance bonuses.

Base Pay : Commensurate with experience

Commission Override : Commission begins once you have reached your monthly produced sales requirement. Your commissions will be calculated at the end of each month from computerized reports that show which projects have been produced.

You are responsible for providing a commission report for the previous months' commissions by the 5th day of each month.

Draw : to be negotiated, if applicable.

Bonus : Performance bonuses may be offered each quarter, depending on business profitability. The program details are under development, but the intent is to provide after 90 days of work.

Payroll : Payroll is run on the 1st and the 15th of each month, and earnings are deposited directly into an account of your choosing.

Salaried earnings will be paid half of your monthly salary each pay period. Commissions will be paid on the 15th of each month after the manager approves your commission report.

Retirement Funding (W-2 only) : Floor Coverings International is developing a retirement program that includes a company match if you participate.

The details of the program are under development, but the intent is to offer after 90 days of work.

Health Insurance (W-2 only) : Floor Coverings International will offer health insurance benefits. The details of the program are under development, but it is intended to be offered after 90 days of work.

Paid Time Off (W-2 only) : You will be allocated 21 days of flex time off per year. Floor Coverings International also observes the following holidays and will not conduct business on them : Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve and Day, and New Year’s Eve and Day.

The details of the program are under development, but the intent is to offer after 90 days of work.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.