Salary Range : $22.9500 - $35.2700 / hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.
The Scheduling Specialist II assists in the coordination of the Patient Procedure / Surgical schedule.
- The Specialist II collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members.
- Collaborates with Insurance Verification Specialists and assists with the authorization process.
- Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans, and cycles.
- Creates patient itineraries and makes changes as requested.
- Responsible for clerical support, patient registration filing, data entry, preparation of patient charts, and other clerical duties as assigned.
- Assists with the master schedule for procedures and coordinates case resource needs.
- Interacts directly with patients and works in a high call volume environment.
- Participates in the continuous quality improvement processes.
- Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance.
- Maintains confidentiality.
- Performs other duties as assigned.
- Conducts patient check-in and check-out.
- Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation).
- Confirms and schedules additional appointments as needed.
Education and Experience
- High School Graduate or equivalent required
- Minimum of two (2) years of previous scheduling experience Infusion : Minimum of three (3) years previous scheduling experience in a healthcare setting required
- Excellent interpersonal and communication skills
- Knowledge of proper body mechanics and safety measures
- Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
- Strong knowledge of basic medical terminology preferred
- Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
- Full understanding of medical insurance procedures required
- Basic keyboarding minimum 35 WPM preferred
Certifications Required
- Oncology and Specialty Clinic : BLS required within six months of hire.
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