Customer Experience Supervisor / Service Advisor / Service Writer in Atlanta, GA at The W.W.Williams Company Location :
Experience :
Not Specified Job Description
Customer Experience Supervisor :
W.W. Williams is seeking an experienced, highly motivated Customer Experience Supervisor for our high volume service department in Atlanta, GA.
The responsibilities of this role includes greeting the customer, creating a service repair order based on the customer's request, and keeping the customer informed of the status of the repair.
Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity.
The Service Writer / Advisor provides advice to customers regarding vehicle repairs.
JOB DUTIES :
- Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
- Open and close work orders in a timely manner.
- Research vehicle recalls, service & repair information with manufacturers' websites.
- Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.
JOB REQUIREMENTS :
- Must have excellent customer service experience.
- Must work closely with vehicle repair technicians.
- Excellent verbal and written skills.
- Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
- Able and comfortable with multi-tasking.
- Possess high level of overall technical knowledge.
- Clean driving record, and must pass drug screen and background check.
EDUCATION :
Experience with heavy duty dealership and / or diesel service environment preferred.
EOE / AAP / M / F / Vets / Disabled, DFWP.
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