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Service Desk Administrator
Service Desk AdministratorInsight Global • Tempe, AZ, United States
Service Desk Administrator

Service Desk Administrator

Insight Global • Tempe, AZ, United States
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Insight Global is looking for a Service Desk Administrator (Tier 1.5) to join a national leader in MEP building systems.

Service Desk Administrator

Location : Tempe, AZ 85288 (M-F 8am-5pm, 5 days onsite)

Contract : 6–12 months (rolling contract, strong potential for extension and or FTE conversion)

Pay : $25–$35 / hr (based on level of experience)

Must-Haves :

  • 3+ years in IT Helpdesk / Desktop Support within an enterprise environment
  • A passion for IT and end-user support!
  • Must have experience with Active Directory, Intune and Entra ID
  • Preferred to have experience with SharePoint, Teams, Exchange
  • Experience with Microsoft 365 Admin
  • Service Now ticketing system experience
  • Experience with DNS / DHCP, GPOs, Patch Management, and Virtual Desktop Infrastructure.
  • Excellent communication skills—able to translate technical solutions for both technical and non-technical audiences.
  • Bachelor’s degree in Computer Science or related field preferred; IT certifications are a plus.

Day-to-Day :

  • Tackle advanced troubleshooting challenges and keep systems running smoothly.
  • Tier 1.5 support handling up to 20-25 tickets per day, some days busier than others
  • Oversee deployments, updates, and performance monitoring.
  • Deliver exceptional service via phone, chat, and email—building trust and confidence at every interaction.
  • Work closely with vendors and internal stakeholders to resolve outages and optimize systems.
  • Maintain a robust knowledge base and contribute to continuous improvement initiatives.
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    Service Desk • Tempe, AZ, United States

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