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Sales Support Specialist

Sales Support Specialist

Thema A Family FactoryMiami, FL, US
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Job Description

Job Description

Job Title : Sales Support Specialist

Location : Miami, FL (On-site – Thema A Family Factory, 1900 NW 133rd Avenue, Unit 1, Miami, FL 33182)

Employment Type : Full-Time

About Us :

At Thema – A Family Factory, we're proud to be leaders in creating customizable, high-quality eyewear, all Made in the USA. We're not just about exceptional products; we're passionate about delivering outstanding customer care. We're excited to welcome a dynamic and proactive Customer Service & Sales Support Specialist to our Miami team.

Position Overview :

Thema USA is growing, and we're seeking an enthusiastic individual who enjoys a fast-paced environment, excels in client communication via phone and email, and has a genuine passion for sales and service. In this role, you'll handle daily customer service tasks while nurturing and expanding our existing house accounts through thoughtful follow-ups and relationship-building.

Key Responsibilities :

  • Provide friendly customer service support by answering phone calls, responding to emails, and processing client requests.
  • Be the go-to person for assigned house accounts, offering ongoing support, training opportunities, and brand updates.
  • Share Thema's inspiring brand story, product lines, and services with clients.
  • Conduct regular, personalized follow-ups to encourage inventory refreshes and provide helpful sales analysis.
  • Work closely with our sales team to identify opportunities and ensure client satisfaction.
  • Keep accurate records of client interactions and activities in our CRM system.

Qualifications :

  • 2+ years of experience in customer service and / or sales support.
  • Excellent verbal and written communication skills in English (Spanish is a plus).
  • Strong interpersonal skills and a natural talent for building relationships.
  • Comfortable making outbound calls and following up with clients regularly.
  • Highly organized, detail-oriented, and skilled at managing multiple tasks efficiently.
  • Proficient with email, phone etiquette, and basic CRM tools.
  • Passion for fashion, eyewear, or luxury products is a plus!

    • What We Offer :

  • A welcoming, family-oriented work environment
  • Opportunities to grow within our innovative, fast-growing eyewear company
  • Comprehensive training and support to help you thrive in your role
  • Competitive compensation based on experience

    • How to Apply :

    We'd love to hear from you! Please submit your resume and a brief cover letter telling us why you're the perfect fit for this role. We're looking forward to meeting you!

    Company Description

    Thema-A Family Factory is Italian Eyewear Manufacturer founded in 1993 in the Cadore Valley, leader in high-fashion and bespoke eyewear. The Company’s purpose is to innovate the eyewear industry by creating really unique designs that reflect the consumer’s personality without compromising sustainability.

    Company Description

    Thema-A Family Factory is Italian Eyewear Manufacturer founded in 1993 in the Cadore Valley, leader in high-fashion and bespoke eyewear. The Company’s purpose is to innovate the eyewear industry by creating really unique designs that reflect the consumer’s personality without compromising sustainability.

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    Sales Support Specialist • Miami, FL, US