Director of Operations
Director of Operations
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Building relationships and enhancing the lives around us is our passion. At Thomas Pest Services, pest control allows us to achieve just that.
We seek a relationship-driven leader to develop and support our team, building strong connections with both customers and colleagues.
As the Director of Operations, you'll lead our service and customer service teams with a focus on exceptional service delivery, efficiency, and continuous improvement.
You will oversee day-to-day operations, ensuring customer satisfaction and helping us achieve our revenue goals through team management and strategic planning.
Your role will require strong leadership, computer literacy, attention to detail, and multitasking skills.
Responsibilities for Director of Operations :
- Leading, managing, and holding operations supervisors and their teams accountable
- Quality Assurance and Customer Retention
- Performance Management
- Inventory and Equipment Management
- Fleet Management
- Scheduling and Routing Efficiency
- Strategic Alignment and Communication
Measurables :
- Callback Percentage
- Cancellation Percentage
- Collections
- Cost Efficiency
- Direct Labor
- Service Timeliness
Requirements :
- Leadership Skills : The Director of Operations needs strong leadership and listening skills to guide and motivate their team.
- Communication Skills : Directors must be able to communicate with team members, customers, and other departments clearly and professionally.
- Customer Focus : Be dedicated to delivering exceptional customer service and resolving issues promptly.
- Problem-Solving Abilities : Demonstrate strong problem-solving skills and multitasking skills.
- Team Management : Directors are responsible for managing and developing their team.
- Background check, driving record and drug testing required upon job offer.
- Employment reference checks required.
- Must have a minimum of 5 years work experience.
- No pest control experience is required.
What You Get :
Compensation : $80,000 - $100,000 annually, with a performance-based bonus program paid quarterly.
Benefits : Simple IRA (3% match after one year of employment), $350.00 towards health insurance including dental and vision.
Perks : Cell Phone, Company Computer, Company Vehicle and Gas Card, Company Paid Uniforms.
Time Off : Paid time off starts accruing day 1 of employment, Paid Holidays.
Here is some additional information...
Monday - Friday, 7 : 00 am - 5 pm (need to be available 6 : 00 until 6 : 00 if needed).
Thomas Pest Services is an EOE and drug-free workplace.
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