Position Summary
Zufall Health is expanding its services and searching for a Patient Representative! The Patient representative (PR) acts as a greeter to patients entering Zufall Health Center as well answer the telephone, complete registration, and conduct intake as needed.
The PR directs patients to the appropriate destination, answers questions, and explains processes, as well as reviews required documentation and checks eligibility.
Most importantly, the PR supports the mission and vision of the Zufall Health Center. Essential Functions, Duties and Responsibilities
- Consistently adheres to all departmental policies and procedures
- Conducts all aspects of job in a professional and ethical manner
- Works independently with little or no supervision but uses available resources for problem resolution as indicated by circumstances or need
- Completes assignments in a timely and efficient manner.
- Maintains high level of confidentially.
- Works collaboratively with team members to assure the optimal outcomes of care and service.
- Utilizes departmental resources prudently and appropriately.
- Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall Health Center.
- Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues.
- Keeps manager or supervisor informed of work-related issues at all times.
- Performs additional duties as determined by supervisor. Education, Training and Experience
- High School diploma required; college credit or additional education in medical field or insurance and billing courses preferred
- Possess a current, unrestricted New Jersey operator license issued by the New Jersey Division of Motor Vehicles, or be able to efficiently and effectively use public transportation in order to be able to travel to other sites as needed.
- Have minimum of 1 year experience in customer service field, and 1 year of experience in collecting money or billing and insurances.
- Experience in a clinical / ambulatory care setting preferred
- Bilingual English and Spanish required.
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