Online Chat Specialist
An experienced issue solver to join our teamas an Online Chat Specialist (Entry Level) is needed by ourexpanding company.
We require a motivated person who can engage inonline conversations with site visitors and respond to any queriesthey might have.
Customers will receive prompt and accurate servicefrom the chosen candidate.
The online chatspecialist will perform a number of customer servicerelated tasksfor the business and our clients while reporting to the online chatmanager.
Through the use of online chat software this person willengage regularly with visitors to our clients websites and be heldaccountable for providing topnotch service in realtime.
They mustto be able to manage several information demands coming in. Thisindividual will be required to
JobDescription
Our growing business is looking forskilled problem solvers to join our team as an Online chatspecialist (Entry Level). We need an enthusiastic individual whocan chat online with visitors and answer any questions they mighthave while visiting a website.
The successful candidate will offerquick and accurate assistance to customers.
TheOnline chat specialist reports to the Online Chat Manager and willbe responsible for providing a variety of customer support relatedduties for the company and our clients.
This person will interactdaily with visitors on our clients websites via (Online chatsoftware) and will be expected to provide exceptional customersupport in realtime.
They should be capable of hand multipleincoming requests for information. This person will be expected tocontinually demonstrate an ability to stay calm under pressurewhile providing enthusiastic customer service.
Responsibilities
Answers incomingcustomer live chats regarding website navigation issues servicequestions and general client concerns
Evaluatecustomer interactions and elevate issues to Online Chat Managerwhen appropriate
Crete relationships with newcustomers to better understand and achieve their needs
Respond to the customer questions inquiries requests andproblems accurately concisely and appropriately
Promotes interest in client products andservices
Consistently achieves establishedstandards of the position
Continually portrayand project a positive and professional image.
Provide administrative support to the customer serviceteam
May assist with overflow work and otherduties as needed
Promotes interest in clientproducts and services
Consistently achievesestablished standards of the position
Continually portray and project a positive andprofessional image
Provide administrativesupport to the customer service team
May assistwith overflow work and other duties as needed
This position is also a remote position in which you willbe working from home
Qualifications
Strong work ethic. with the ability to work well bothindependently and within the context of a larger teamorientedenvironment
PC keyboarding and internetexperience needed
Strong communication andinterpersonal skills including written and verbal
Upbeat positive attitude and professionaldemeanor
Articulate and well accustomed to aclientfacing role
Ability to composeprofessional emails is a plus
Proficient writtenand verbal communication skills in English;
Basic technical skills (able to navigate throughsmartphone and computer applications) With an upbeat positive kindempathetic personality.
This position is also aremote position in which you will be working from home.
Additional Information
Company equityprogram
Medical dental life and visioninsurance
Unlimited paid time off
Paid family leave
Shorttermdisability
401k plan
Reimbursement for education and professionaldevelopment
Employee assistanceprogram
Remote Work :
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