Contract Specialist

Job Title : Customer Service Representative (CSR)

Location : Little Rock, AR 72201

Work Schedule : Monday – Friday, 8 : 00 AM – 4 : 30 PM, Onsite

Start Date : Monday - 10 / 20 / 25

Employment Type : Contract (through end of year)

Pay Rate : $21.65 / hour

Overview :

We are seeking multiple Customer Service Representatives (CSRs) to handle written correspondence and resolve customer inquiries in a timely, courteous, and professional manner. This role focuses on achieving first-time resolution whenever possible while documenting detailed records of all customer interactions. CSRs will research issues, collaborate with internal experts, and assist in clearing a backlog of customer inquiries.

This is an onsite role in Little Rock, AR, with three weeks of training and scheduled breaks, including Thanksgiving, Black Friday, Christmas Eve, and Christmas Day off.

Responsibilities :

• Respond to customer inquiries via written correspondence with professionalism and empathy.
• Strive for first-time resolution for all customer issues.
• Document all interactions and pertinent information accurately in the system.
• Conduct research and contact internal subject-matter experts as needed to resolve inquiries.
• Navigate difficult or upset customer interactions with care and professionalism.
• Participate in training programs and maintain knowledge of company policies and procedures.

Skills & Requirements :

Education & Experience :

Must meet one of the following :