The Assistant Service Center Manager is responsible for the efficient and effective operation of the facility. Primary responsibilities are to maintain production levels, maximize customer service, and to manage the work flow through the facility.
In addition, the Assistant Service Center Manager will manage the facility in the absence of the Service Center Manager.
The Assistant Service Center Manager is responsible for the following tasks. Additional tasks may be added or deleted at management discretion.
Operational Responsibilities :
- Maintain targeted production goals
- Manage aging units
- Logistics, optimizing routes to improve customer service
- Manage warranty claims and consistency
- Process improvement documentation, and adherence
- Supervise Technicians, Administrative Specialists and Drivers.
- Managing and correcting repeat unit issues
- Audit and maintain invoicing documentation standards.
- Oversees materials and inventory
Management Responsibilities :
- Process flow management
- Ship-ins, unpack and repack
- Interview potential Technicians, Administrative Specialists and Drivers and make employment recommendations
- Work with the Service Center Manager in counseling and setting improvement plans for team members
- Coach and educate team members as needed
- Customer Service via phone calls, walk ins and store visits
- Opening and / or closing shop
- Report Management; printing, posting and explaining reports
- Cross train in all functional areas : Administration, Materials, Service Representative
- Train new employees and cover open positions as needed
- Safety audits
- Occasional travel to cover open positions at other stores or train new Assistant Service Center Managers
- This job description is not meant to be a complete listing of all duties and responsibilities of an Assistant Service Center Manager.
During the course of employment, many different items may present themselves needing attention, and anyone in this role must be flexible and able to address items outside of the items listed here.
The Assistant Service Center Manager will work in the shop environment with frequent visits to the office area. The ability to move and lift up to 50lbs on a frequent basis is required.
Must be able to walk, stand, bend and squat during the entire shift.
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