Responsibilities
- Investigate and resolve Foodservice customer and distributor complaints, maintaining thorough documentation throughout the resolution process.
- Act as the liaison between sales, ICS, and customers to ensure accurate and timely credit authorizations.
- Guide vendor agents on handling calls and reports to ensure issues are resolved appropriately.
- Provide responses to field sales team inquiries regarding products, policies, and manufacturing details.
- Complete and maintain records, including CIRP statements, customer-specific forms, and product detail portals.
- Oversee the supplier management site to provide select customer documentation on products and policies.
Required Skills & Experience
- High school diploma with 3-5 years of customer support experience.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Word and Excel.
- Knowledge of CIRP / CARE or related customer care processes.
- Ability to handle confidential information with sound judgment.
Preferred Skills
- Collaborative, flexible, and proactive with strong people skills.
- Ability to prioritize multiple tasks and resolve complex issues.
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