Are you energetic, engaging and hard-working? Are you interested in selling? Are you competitive and self-motivated? We're seeking driven individuals to join our fast-pacedt eam, as a BDC Call Center Representative for the Service Department.
Benefits
- Full-time employees are offered Medical, Vision & Dental
- 401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more
- Paid Vacation time, selected holiday pay, sick pay
Responsibilities
- Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)
- Keep log of complete appointment confirmations, no shows, and first time customers
- Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services
- Verify with all websites, that customer is up to date on any services they may have
- 85 calls are to be completed by the end of the day (inbound and outbound)
- Call Rater must be at 90% or better
- Be able to follow scripts for phone usage with customers
- Verbal conversations on the phone must be understandable to customer.
Must be able to go into detail to explain different situations to customers
- Sitting for long periods of time
- Be able to make frequent trips to service drive when needed for clarification on services for customer
- Able to stay calm under pressure
- Exceptional Communication Skills
- Saturday's you will assist the Service Advisors by greeting and checking out customers
Qualifications
- High School Diploma or GED
- Ability to work independently
- Call center experience is desired
- Experience with customer service
- Needs to be responsible and organized, and have good communication skills.
- Willingness to submit to a pre-employment drug screen and background check
- Valid Texas Driver's License
- Punctuality is required
- Ability to multitask and perform under pressure
- Ability to work Saturdays
We are an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are committed to providing a safe, drug-free work environment.
Applicants must be willing to submit to a pre-employment background check and drug test.
Interested candidates must possess a valid driver's license and have a satisfactory driving record.
Bilingual Call Center Agent | Irving, TX - Hiring Immediately!
If you have Customer Service and Call Center, this is a great opportunity to get in a new industry. Previous experience in call center role preferred, phone customer service is okay. CornerStone Staffing has a great career opportunity for Customer Service Representatives that are Bilingual in Spanis...
Customer Service Representative Member Svc Call Center
Key Responsibilities:Handle member inquiries regarding various services and supportRepresent the organization by responding to complex calls and resolving complaintsInteract with diverse work units and departments to meet customer needsRequired Qualifications:HS Diploma or GED requiredBilingual Span...
Insurance Call Center Customer Service Manager
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Insurance Call Center Customer Service Manager
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Customer Service (Appointment Setting)
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. Qualifications Previous 1 year customer...
Part-Time Bilingual Call Center Agent
Calling all BILINGUAL Customer Service and Call Center Professionals!. Part-Time Bilingual Call Center Agents. We offer a fun and rewarding environment with set schedules, monthly contests, and a casual dress code! These are great positions for experienced call center agents, high school students cu...
Call Center Customer Service Supervisor
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Insurance Call Center Customer Service Manager
MCI is seeking an experienced Insurance Call Center Customer Service Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. Experience in BPO insurance contracts, call center operations, customer services and/or retention is preferre...
Call Center Spanish Bilingual Response Specialist
These calls may be related to points of interest destinations, stolen vehicle location, roadside assistance, remote phone applications, emergency and collision calls, troubleshooting or general customer service. Consistently achieve KPI call center metrics such as Call Quality, Schedule Adherence, S...
Bilingual Call Center Representative
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...