Patient Coordinator I Records Coordinator
Responsibilities :
1. Procure Medical Records : Retrieve and compile medical records for all new patients entering Karmanos Cancer Institute.
2. External Record Requests : Initiate and track requests for medical records from external healthcare facilities as needed.
3. Electronic Record Management : Separate and upload medical records into the Cerner Electronic Medical Record (EMR) system, ensuring data accuracy and confidentiality.
4. Physical Media Handling : Receive, sort, and manage CDs and slides, delivering CDs to the Picture Archiving and Communication System (PACS) office when necessary.
5. On-site Office Duties : Attend the Detroit office once a week to sort and log incoming mail. Additionally, visit the Southfield office once a month to perform similar tasks as needed.
6. Fax Management : Label and organize all incoming faxes in the designated fax box located on the shared drive, ensuring documents are easily accessible to relevant team members.
7. Collaboration : Maintain regular communication and collaboration with the patient navigator team to ensure the seamless exchange of information and records.
8. Daily Huddle Tracking : Complete the daily huddle tracking sheet detailing workload completion and sharing updates with the team.
9. Team Support : Act as a team player, providing assistance to colleagues when they are overloaded with tasks.
10. ROI Retrieva l : Collect Release of Information (ROI) forms from the front lobby as needed.
11 . Communication with Clinical Staff : Maintain good communication with clinical staff, including physicians and nurses, to facilitate the retrieval of essential patient records.
12. Record Requirements : Ensure that all new patients have at a minimum, a pathology report and a recent physician note.
Communicate any missing records promptly.
13. Medical Record Logging : Enter all received records into the Medical Record Log system, documenting session numbers for pathology slides to ensure accuracy and facilitate a quality handoff to the clinic team
- High school diploma required. Bachelor's degree preferred.
- Two years of customer service or healthcare-related experience.
- PC and word processing skills are required.
- Knowledge of billing and managed care programs preferred.
- Familiarity with third-party insurance verification, authorization, and referral procedures preferred.
- Familiarity with cancer-related information and terminology.
- Good interpersonal skills.
- Excellent written and verbal communication skills. Equal Opportunity Employer of Minorities / Females / Disabled / Veterans
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