CLIENT IMPLEMENTATION MANAGER - REMOTE

MNXGlobal Logisticsis aleader in time and mission critical logistics and supply chain services. Whetheritisamedical device, a radioactivecancer therapy, the engine of an airplane, ahigh-speednetwork router, a hard driveencryptedwithasummer movie release or a liver donated for transplant,the mosttime sensitiveshipments in the world are entrusted to MNX.

Headquartered in Long Beach, Californiaandwith offices worldwide, MNX is looking for talented people who want to make a differenceby helpingthe worldsuccessfully transportthe mostimportantshipments.

We combine extraordinary people, innovative partnerships and advanced technology to solve the worlds most complex logistics challenges.

Client Implementation Manager

The Client Implementation Manager (CIM) is a critical role within the organization. The company requires leadership in operational project planning and execution for the implementation of new clients as well as ongoing support of existing clients.

The role will also oversee quality of service provided to clients and manage the successful implementation of large-scale commercial projects.

What you will do as a Client Implementation Manager :

Work with appropriate personnel (Vendor Management, OPS, Field OPS) in sourcing plan and purchasing rates with carriers and / or vendors for prospective customers, in tandem with Pricing & Solutions as RFP / RFQ response is developed

Work with Solutions & Pricing when needed to provide operational input / direction for proposal responses. Upon award, Solutions will turn over for implementation with complete SOW and relevant accompanying documents.

From the SOW, an SOP and project plan are created by CIM in partnership with OPS Management, Sales, Customer, Customer Advocate, etc.

Serve as project manager for commercial implementations :

Resourcing (time, capital expenditure, operational expenditure, equipment, etc.) required to complete commercial implementations

Long and short term project management plan creation, defined in collaboration with management

Develop a schedule for project completion that effectively allocates the resources to required activities and execute as scheduled

Delegate tasks on the project to employees best positioned to complete them

Serve as point of contact for multiple teams involved in any project to ensure alignment and on time completion

Monitor progress and make adjustments as needed

SOP development

Account onboarding Salesforce process including Conga and DocuSign, to push agreements to customers and facilitate opening new accounts.

Implement in partnership with Customer Advocate, and upon completion turn over fully to Customer Advocate for ongoing support

Assist the Customer Advocate Team in project / action item management for existing customers, onboarding new business, resolving pending issues, etc.

Monitor progress and follow up as needed to ensure completion

Delegate tasks on the project to employees best positioned to complete them

Serve as point of contact for multiple teams involved in any project to ensure alignment and on time completion

Internal training

E Learning platform adherence

Call center

Customer advocate training and turnover of new clients

SOP training and re-version

Additional projects as assigned by Supervisor / Management

Key Skills / Abilities :

Must be able to read, write and communicate (speak) in English.

Able to communicate verbally and in writing on work requirements, status of work in progress, and work completed.

Interpersonal skills.

Problem-solving skills.

The ability to delegate effectively.

Most work is complex and requires a high level of judgment.

Able to follow simple to complex instructions and directions.

Requires ability to decide on a course of action.

Some prolonged periods of sitting may be required.

Must be able to work in a fast-paced environment.

Some road and air travel may be required.

Education / Experience :

Bachelor's degree or equivalent transportation industry work experience preferred

3+ years experience in equivalent capacity

Certification in Project Management (PMP) preferred

Leadership experience preferred

Technical efficiencies in products such as Excel, Smartsheet, Power BI, Word, PowerPoint

Pay : $70k to $75k

We offer competitive pay, FlexPTO, 401(k) match, multiple health plans, 100% remote, and much more.

MNX Global Logistics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40or older), disability or genetic information, or any other characteristic protected by federal, state or local laws.

At MNX, people make the difference. We are a diverse group of unique individuals, each with their own background, beliefs, and experiences, united in the spirit of One MNX.

Qualifications

Skills

Required

Project Management

Advanced

Preferred

Decision Making

Intermediate

Behaviors

Preferred

Team Player

Team Player

Works well as a member of a group

Detail Oriented

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter

Inspired to perform without outside help

Education

Preferred

Bachelors or better.

Experience

Preferred

3 years : 3 years :

3 years :

Technical efficiencies in products such as Excel, Smartsheet, Power BI, Word, PowerPoint

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