Centralized Recon & Arbitration Manager (CRA)

Overview

Centralized Recon & Arbitration Manager (CRA) role at HoneyCar. Location : Remote / Hybrid — Must live in Virginia or within commuting distance to one of our HoneyCar locations.

Base pay range

$55,000.00 / yr - $70,000.00 / yr

About HoneyCar

HoneyCar is a rapidly growing, tech-driven used-vehicle retailer redefining the car-buying experience. With a customer-first approach, a fast-moving culture, and a relentless pursuit of operational excellence, we're not just selling cars — we're building the future of automotive retail.

We're looking for a detail-driven, process-minded professional to join our team as a Centralized Recon & Arbitration (CRA) Manager. This is a high-impact role where you'll safeguard margins, speed up reconditioning, and drive accountability across multiple stores.

Why This Role Matters

The CRA Manager acts as the single point of authority for reconditioning and arbitration decisions across HoneyCar. You'll make the call on whether vehicles get repairs, arbitration, or wholesale, ensuring every decision aligns with ROI and company strategy. You'll also handle warranty claims, cutting through red tape to deliver fast, fair resolutions.

This role is for someone who thrives on process discipline, financial prudence, and customer advocacy.

Responsibilities

• ASR Review & Approval : Oversee all Additional Service Recommendations in CDK Service & Rapid Recon. Approve or deny work based on ROI, vehicle grade, and company standards.
• Condition Report Verification & Arbitration : Compare auction reports against HoneyCar's inspections, file arbitration claims, and recover losses from misrepresented vehicles.
• Warranty Claim Liaison : Act as the main contact for Ethos warranty claims, ensuring fast documentation and resolution.
• Communication & Training : Maintain clear channels with Recon, Inventory, Technicians, and Buyers; provide feedback and set consistent standards.
• Reporting & Accountability : Deliver weekly reports on recon spend, arbitration outcomes, claim turnaround, and cycle times.

What Success Looks Like

What We're Looking For

Job Details

Perks & Benefits

Referrals increase your chances of interviewing at HoneyCar by 2x

Ready to Apply?

If you're ready to take ownership of reconditioning, arbitration, and post-sale claims in a role that directly protects profitability and drives efficiency, apply today to join HoneyCar's high-performance team.

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