Enterprise Customer Success Manager

VirtualVocations
Lincolnwood, Illinois, United States
Full-time

A company is looking for an Enterprise Customer Success Manager to enhance product adoption and customer satisfaction for their strategic nonprofit clients.

Key ResponsibilitiesManage customer relationships, ensuring loyalty and trust while optimizing product adoptionIdentify and resolve customer issues proactively, turning challenges into opportunitiesOversee renewals and upsell strategies, engaging in negotiations to foster customer retention and revenue growthRequired QualificationsDeep understanding of customer needs with a focus on their successPrevious experience in the nonprofit sectorProven ability to build and maintain meaningful customer relationshipsStrong technical proficiency to provide product supportExperience working with CRMs and email marketing technologies

18 hours ago
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