Piper Companies is currently looking for a Patient Support Quality Manager in Raleigh, NC in a hybrid role. The Senior Patient Support Quality Manager will ensure high standards of quality and efficiency in patient support.
Responsibilities for the Patient Support Quality Manager include :
- Monitor the performance of patient engagement quality programs through the use of KPIs and metrics to evaluate service quality, patient satisfaction and program effectiveness
- Maintain patient services activities with departmental SOPs and industry standards
- Establish and implement patient engagement quality program through policies, guidelines, and high-quality service delivery.
Qualifications for the Patient Support Quality Manager include :
- 7+ years of relevant experience in patient support programs
- Rare disease and / or complex therapy administration experience
- Salesforce or Healthcloud CRM platforms
- Bachelor's Degree in life sciences, business or a related field
Compensation for the Patient Support Quality Manager includes :
- Salary Range : $100,000-$120,000 based on experience
- Comprehensive benefit package : medical / dental / vision / prescription coverage, 401k
- Perks : Employee Wellness resources, PTO & paid parental leave benefits
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Keywords :
patient support manager, customer service, manager, collaboration, outpatient department, compliance, medical records, KPIs, engagement, facilitation, innovation, high-quality service delivery, patients, patient outcomes, best practices, standards, proactive, mentoring, healthcare, life sciences, communication, patient access, care access, call center, quality scorecard, continuous improvement, quality goals, quality outcomes, patient services, motivation, project management skills, CRM, Patient Support Services technology, team, benefits, 401k
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