FT CUSTOMER SERVICE AGENT - WORK FROM HOME

The Credit Pros
Madison, MS, United States
Remote
Full-time
  • Customer Support / Fully Remote - Anywhere in U.S. / Health benefits / PTO - As a Customer Service Agent you'll : Respond to customer inquiries and requests over the phone, email and chat;
  • Utilize tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations; Escalate and distribute customer issues to relevant departments as per guidelines;
  • Record, review and follow-up on requests and resolutions; Investigate and research solutions; Update customer records during conversations;

Meet and exceed quantitative metrics and KPIs...Hiring Fast >

24 days ago
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