Medical Receptionist

Job Description

Job Description

Position Relationship :

Responsible to : Manager

Workers Supervised : None

Interrelationships : Works closely with patients, their families, physicians, employers, and co-workers.

Responsibilities :

• Exhibit quality customer service.
• Responsible for collecting and updating patient information at each visit.
• Verify insurance coverage for every patient.
• Make sure all consent forms and policies are signed.
• Review patient account balances when patients check in and have billing discuss past due balances before being seen by a Provider.
• Monitor Tracking Report throughout the day.
• Answers telephone calls with a proper greeting.
• Manage incoming calls on a multi-phone line system.
• Schedule appointments based on patient needs and provider preferences.
• Ensure well-check appointments are scheduled within the proper time frame necessary for the vaccine schedule and ensure receipt of payment from insurance.
• Responsible for entering all New Patient Packets into the system the same day, no later than the next morning.
• Prepare all forms for the scheduled visits the day before the appointment.
• Assist parents with accessing the patient portal.
• Respond to public inquiries courteously and efficiently.
• Obtain and forward pertinent information promptly to the appropriate staff and requester.
• Scan all pertinent data and insurance cards to the clinical chart.
• Consistently demonstrate a positive and professional public image.
• Will be supportive of the decisions made by Management and Partners.
• Demonstrate positive interactions and a high level of mental and emotional tolerance when dealing with patients, families of patients, and staff.
• Use tact, sensitivity, sound judgment, and professionalism when relating with co-workers, physicians, patients, families, and other agencies.
• Maintain working knowledge of insurance billing and guidelines.
• Respect the rights, property, and privacy of others.
• Work shifts assigned by Management may vary depending on staffing and Weekend Clinic.

Qualifications

• Education :
• High school graduate or equivalent
• Training and Experience :
• Aptitude to organize, file and perform clerical work with speed and accuracy.
• Basic math knowledge.
• Typing and basic computer skills are necessary, good telephone etiquette.
• Being bilingual is a plus but not required.
• Minimum experience as a receptionist : 1 year

Physical Demands and working conditions

• Must be able to work under stressful conditions.
• May have varied work hours, including weekends / holidays.
• Must be able to perform / withstand :
• Sustained sitting and walking.

The above statements describe the general nature and level of work for this position and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for the role.

Employees holding this position will be required to perform any other job-related duties as requested by Management. All requirements are subject to possible modification to accommodate individuals with a disability reasonably.

Midland Pediatric Associates is an Equal Opportunity Employer. Any individual seeking employment will be considered regardless of race, color, creed, national origin, religion, age, marital status, gender, veteran status, or disability.

Anyone with questions should contact the Practice Administrator.

$16.00 to $18.00 / hour DOE

Benefits Include :

• Competitive salaries
• Health is paid for by the employer for the employee, and additional dependent coverage available at the employee’s expense
• Dental & Vision plans are offered at the employee’s expense
• PTO (Paid Time Off) in addition to 6 paid holidays
• 401(k) Plan with employer contribution
• Tuition reimbursement for students seeking medical degrees / certifications

12-6 pm Monday - Friday and rotating Saturdays.