Mortgage Loan Officer

About the team

Zillow Home Loans is on the front lines of radically redefining how consumers buy, sell, and finance homes. We seek to transform the consumer mortgage experience by moving closer to the real estate transaction.

We are a fun, fast-paced fintech company. Zillow Home Loans is taking big swings and it’s never been a more exciting time to join our team!

About the role

Join our rapidly growing origination team. As a ZHL Mortgage Loan Officer, we provide you leads on-demand, allowing you to focus more on your client and less on your marketing and branding.

We know you'll thrive if you put customers first and believe that extraordinary customer experience is key to your success.

In this role you will :

Originate mortgage loans

Answer and manage incoming calls from customers

Provide exceptional customer service through timely follow up and courteous professional correspondence

Establish and build relationships with customers and partners such as real estate agents, etc.

Analyze clients’ needs in order to ensure compliance and maximum customer satisfaction

Consult with borrowers and guide them through the loan process from inquiry to close, including securing borrower financial / credit information and other proper documentation

Ensure successful completion of all assigned Mortgage Loan Officer Training and Licensing activities

Understand and comply with current requirements of applicable federal and state laws and regulations

Maintain in-depth knowledge of available loan programs including FHA, VA, Conventional, ARM, Jumbo, etc.

Successfully structure loans for fulfillment partners to underwrite, process, and fund

Collaborate with team members and share best practices

Perform other duties as assigned

This role has been categorized as an Office position. Office employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month.

Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re : time commitment and cost of daily commute.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

Who you are

Active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required)

Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content (required)

This role requires the collection, storage, and use of your voiceprints (records of speech).

1+ years of mortgage sales experience (required)

2+ years of sales, call center, and customer service experience highly preferred

Associates or Bachelors degree preferred

Financial / business background preferred

Proficient in Microsoft products such as Outlook, Word, and Excel

Passionate about client relationships and consultative selling; you like connecting with people and refining recipes for success, and believe in changing people’s lives for the better

Confident working in a phone sales environment and able to clearly and effectively communicate over phone, email, text, etc.

Highly motivated by a make what you earn environment with uncapped income potential

Competitive, energetic, and positive; you stay motivated and know how to win, regularly hitting your goals and winning awards

A team player who thrives in a collaborative environment

Possess excellent time management and organization skills, with the ability to multitask

Flexible and adaptable; you learn quickly, share knowledge, and are consistently looking to learn and improve

Employees must live within 75 miles from their designated ZHL branch location. (Irving, TX)

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences.

Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and.

These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off.

We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.

But don’t just take our word for it. Read recent reviews on and recent recognition from multiple organizations, including : the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME list.