Global Payments Inc. is hiring : UX Designer in City of Rochester

Summary of This Role

Creates and defines seamless, consistent and desirable experiences for Global Payments products and services through the application of user-centered design principles including qualitative and quantitative user research and analysis and visual and / or interaction design. The UX Designer / Architect helps define an in-depth understanding of the context in which our customers interact with our products and services. The UX Designer / Architect applies customer needs, motivations, tasks and goals to the design of highly engaging experiences for multiple devices, delivery channels and at times, non-digital touchpoints. The UX Designer / Architect acts as an user advocate to project teams and collaborates well with all Stakeholders in the development of the experience.

What Part Will You Play?

• Defines UX Strategy by providing a clear vision and business strategy alignment, to ensure all stakeholders understand the user and the experience they desire. The UX Strategy could include competitive landscape, user analytics, customer data, behavioral segmentation, personas, high level scenarios, interaction model, journey map, content strategy, ecosystem considerations, social, mobile, local / cultural considerations, product roadmap, and feature set prioritization.
• Determines appropriate research method needed which could include usability testing, highly complex audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting and focus groups. Oversees and performs the research and analysis of the results and creates actionable and detailed recommendations based on the user research to ensure users needs have been identified and communicated to project team.
• Defines the patterns, navigation, structure and hierarchy by creating user stories and scenarios, highly complex process flows, mind maps and affinity diagrams, journey mapping and ecosystem diagrams while identifying opportunities and challenges to ensure the users' needs are met when they interact with our product and services.
• Oversees and creates the design of the user experience through driving participatory design sessions, design evaluations, brainstorming sessions, creating low fidelity wireframes, high fidelity prototypes, simulations, story boards, visual design, developing user design patterns and style guides to communicate and gain feedback from the users and stakeholders. Sets the design in line with accessibility guidelines to ensure compliance.

Primary Responsibilities

What Are We Looking For in This Role?

Preferred Qualifications

What Are Our Desired Skills and Capabilities?

Benefits :

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

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