Responsibilities
- Drive program enrollments by engaging travelers and selling them the benefits of TSA PreCheck
- Conduct enrollment services as a certified Enrollment Agent using state of the art biometric and identity document authentication technology
- Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and existing TSA PreCheck members
- Comply with all privacy and security guidelines, policies and procedures at all times
- Analyze performance metrics, customer feedback and environmental observations to make informed suggestions on improving operations and customer service
- Coordinate communications between IDEMIA and 3rd party stakeholders that provide facilities for enrollment services
- Maintain a clean and safe work environment
Working Conditions and Requirements
Travel is required (>
100%)
- Overnight travel may be required
- Ability to stand for >
8 hours per day
- A company vehicle may be assigned in some areas
- Moderate physical effort with frequent walking, lifting, and / or moving of materials up to 40 pounds
- Install enrollment hardware, maintain, and follow technology and security policies
- Ability to maintain a high level of productivity under minimal supervision
- Airport environment, other retail settings, workshops, and enrollment locations
- Effectively schedule transportation to and from assigned locations, abiding by security protocols, badging, parking, and dress code
The US base salary range for this full-time position is $17.20-22.46 + benefits. Our salary ranges are determined by role, level, and location.
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Qualifications
- Positive and energetic attitude
- Self-motivated, customer service-driven achiever interested in selling TSA PreCheck
- Previous sales and / or customer service experience a plus Committed to protecting customer privacy at all times
- Proficient computer skills (Microsoft Office, including Outlook, Word, PowerPoint and Excel)
- Open availability and flexibility are a must ability to work a variety of shifts including early mornings, evenings, and weekends (40 hours per week)
- High school diploma or equivalent degree
- Must be United States citizen (dual citizenship may be allowed)
- A valid driver’s license and a reliable transportation
- Must be eligible to rent a car including proof of a valid, non-suspended driver’s license and meet rental car agency age requirement of at least 21 years of age
- Ability to work independently and as part of a team
- Act with integrity, honesty and knowledge that promote the culture, values and mission of IDEMIA
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