Job Description
Job Description
Description
Join Web Craft Stylers in Cincinnati, OH as an Call Center Representative !
Company : Web Craft Stylers
Location : Cincinnati,OH
Salary : $3680 to $4250 per month
Schedule : Monday to Friday
About Job :
The Call Center Representative is responsible for handling inbound and outbound calls to provide excellent customer support and service to clients of Company Name .
This role includes addressing inquiries, resolving issues, and ensuring customer satisfaction. An ideal candidate will possess strong communication skills, patience, and a commitment to delivering exceptional service.
Key Responsibilities
- Customer Support : Respond promptly to incoming calls, addressing inquiries and providing information on products, services, or company policies.
- Issue Resolution : Investigate and resolve customer complaints or issues efficiently, escalating complex cases as needed.
- Data Entry : Accurately document customer interactions, issues, and resolutions in the company’s database.
- Follow-Up Services : Schedule follow-up calls to ensure issues are resolved to customer satisfaction and any additional needs are addressed.
- Quality Assurance : Maintain high standards in communication and adhere to call center scripts and company policies.
- Product Knowledge : Stay informed about current company products, services, and any changes in policy or process.
Skills, Knowledge and Expertise
- Education : High school diploma or equivalent.
- Experience : Prior call center or customer service experience preferred.
- Communication Skills : Excellent verbal and written communication skills.
- Problem-Solving Skills : Ability to think quickly and handle complex situations effectively.
- Organizational Skills : Detail-oriented with strong data entry skills.
- Customer-Oriented Attitude : Ability to remain calm, patient, and professional with customers at all times.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO) and holiday pay.
- Retirement savings plan with company match.
- Employee discounts on Webcraft Stylers products.
- Opportunities for career development and advancement.
- Ongoing training and support to develop skills.
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