Talent.com
Front Office Agent

Front Office Agent

Kessler CollectionSavannah, GA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Front Office Agent

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including :

  • Marriott Employee Discounts Worldwide
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program

Job Summary

The overall objective and purpose of the Front Office Agent position are to provide a warm welcome and hospitable service to our guests. The incumbent is responsible for ensuring a seamless arrival and departure experience and respond efficiently to guest requests. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals.

Core Responsibilities

  • Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
  • May assist in housekeeping duties such as cleaning public areas and guest laundry.
  • Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
  • Process check-ins, check-outs, and room assignments
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests and visitors and dispatch bell / valet attendants as needed
  • Post guest charges and payments, process no-shows, and adjust disputed charges
  • Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy
  • Verify rate codes and make appropriate adjustments on guest invoices
  • Block and unblock rooms according to the hotel's need
  • Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
  • Process and respond to wake-up calls according to the standard operating procedure
  • Notify guests of messages and record them legibly and completely
  • Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions
  • Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
  • Log guest requests and concerns according to the standard operating procedure. Communicate with departments promptly
  • Solve problems proficiently
  • Demonstrate effective sales techniques to upsell rooms, amenities, and products
  • Maintain a neat and organized work area
  • Maintain the integrity of Company proprietary information and protect Company assets
  • Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean, and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain a positive working relationship and support the team to achieve our goals
  • Attend required training and meetings
  • All other duties as assigned, planned or un-planned

    • Knowledge, Skills, and Abilities

  • Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment
  • Ability to remain calm in various situations, use sound judgment and effectively solve problems
  • Ability to read and interpret documents such as safety rules and procedural manuals
  • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages
  • Strong written, verbal, and interpersonal skills
  • Comprehensive knowledge of office equipment and property management systems

    • Minimum Qualifications

  • Bachelor's degree in Business or related training equivalent - required
  • 1+ year of relevant work experience in similar scope and title required
  • Experience within luxury brand / markets - required
  • Student or graduate of hotel management preferred

    • Supervisory Responsibilities

  • None

    • Work Environment

  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

    • Physical Demands

  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily.
  • Push, pull, and lift up to 50 lbs.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.

    • The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    serp_jobs.job_alerts.create_a_job

    Front Office Agent • Savannah, GA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Front Desk Agent

    Front Desk Agent

    Sage HospitalitySavannah, GA, US
    serp_jobs.job_card.full_time
    Central to our philosophy is building strong, meaningful connections with our associates.We take pride in celebrating their achievements and supporting their growth. We actively cultivate a culture ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    NOW HIRING - Teller Part Time Beaufort (Remote - hybrid)

    NOW HIRING - Teller Part Time Beaufort (Remote - hybrid)

    WELLS FARGO BANKBEAUFORT, South Carolina, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    2X10 Telephone Sales Agent (Sat. & Sun., 20hrs. / wk.)

    2X10 Telephone Sales Agent (Sat. & Sun., 20hrs. / wk.)

    MCISavannah, GA, US
    serp_jobs.job_card.full_time +1
    Benefits & Perks : Local Representative : Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casua...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Rental Sales Agent - FT

    Rental Sales Agent - FT

    Avis Budget GroupSavannah, GA, US
    serp_jobs.job_card.full_time +1
    Job Opportunity At Avis Budget Group.Unlimited Commission - Average FT Earnings is $59,120 / year Shift Premium may Apply. Immediately hiring! We are now seeking passionate, energetic and motivated pe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Marketing Assistant (Greeting / Gifting)

    Marketing Assistant (Greeting / Gifting)

    Marriott Vacations WorldwideHilton Head Island, US
    serp_jobs.job_card.full_time
    Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Special Agent, $40,000 Recruitment Incentive

    Special Agent, $40,000 Recruitment Incentive

    The United States Secret ServicePooler, GA, United States
    serp_jobs.job_card.full_time
    Recruitment Incentive : Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive detail...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Entry-Level Phone Sales Agent (Part-Time)

    Entry-Level Phone Sales Agent (Part-Time)

    MCISavannah, GA, US
    serp_jobs.job_card.full_time +1
    We are looking for sales agents to support consumer and business outbound sales programs for commercial clients.In this role, you will make outbound calls to prospects and customers, acquire new cu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Front Office Manager

    Assistant Front Office Manager

    Hotel Bardo SavannahSavannah, GA, US
    serp_jobs.job_card.full_time
    Assistant Front Office Manager.LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic proper...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Telephone Sales Agent (Hiring Immediately)

    Telephone Sales Agent (Hiring Immediately)

    MCISavannah, GA, US
    serp_jobs.job_card.full_time
    This position supports customer service, technical support, and customer sales interactions.This role requires you to interact with hundreds of customers each week across the country to resolve sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Hotel Front Office Agent

    Hotel Front Office Agent

    Hotel Bardo SavannahSavannah, GA, US
    serp_jobs.job_card.full_time
    Our team at Hotel Bardo Savannah is looking for a passionate and dynamic Hotel Front Office Agent to create a welcoming, luxurious experience for our guests. This individual will set the tone for th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Office Supervisor

    Front Office Supervisor

    Peachtree GroupSavannah, GA, US
    serp_jobs.job_card.full_time
    The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Agent

    Front Desk Agent

    Marriott InternationalHilton Head Island, SC, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Front Desk Agent

    Front Desk Agent

    Charlestowne HotelsBeaufort, South Carolina, United States, 29902
    serp_jobs.job_card.full_time
    The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Specialist (Sales Center)

    Front Desk Specialist (Sales Center)

    Marriott Vacations WorldwideHilton Head Island, US
    serp_jobs.job_card.full_time
    Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.As...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Office Agent

    Front Office Agent

    The Kessler EnterpriseSavannah, GA, US
    serp_jobs.job_card.full_time
    An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Office Manager

    Business Office Manager

    Phoenix Senior LivingBeaufort, SC, United States
    serp_jobs.job_card.full_time
    The Retreat at Ladys Island is seeking a Business Office Manager to join their team!.The Business Office Manager reports directly to Executive Director. Business Office | Administrative.Supports com...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    4X10 Telephone Sales Agent (4-Days, 40hrs. / wk)

    4X10 Telephone Sales Agent (4-Days, 40hrs. / wk)

    MCISavannah, GA, US
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contact Center Sales Agent

    Contact Center Sales Agent

    MCIMidway, GA, US
    serp_jobs.job_card.full_time
    MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30