Customer Service & Sales Manager

Responsibilities

Direct the operations functions of the branch. This epasses the full knowledge of branch functions which include- new accounts, teller operations and safe box.

The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch

Ensure that the branch consistentlyplies with all bank policies / procedures, banking regulations and meets satisfactory audit rating.

Implement appropriate controls and oversight for any identified deficiencies

• Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along withpletion of required branch certifications
• Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements.

Work with Branch Manager and Regional management on effective staff deployment and utilization

• Ensure performance reviews / evaluations of the branch's non-officer staff and officers as assigned, arepleted timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales / referral activities
• Rmend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
• May serve as Safety and / or Security Officer for the branch

QUALIFICATIONS

• College degree a plus.
• Three to five years' experience in a similar capacity with management / supervisory responsibilities.prehensive knowledge of all aspects of branch service functions.
• Thorough knowledge of bank policies and procedures.
• General knowledge ofplex support systems, branch efficiency and productivity, and personnel policies and procedures.
• Direct sales experience desired.
• Good management skills with emphasis on planning, organization and scheduling.
• Excellent verbal and writtenmunication skills.
• Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.

OTHER DETAILS

$ - $ / hour

Pay determined based on job-related knowledge, skills, experience, and location.

Cathay Bank offers its full-time employees apetitive benefits package which is a significant part of their totalpensation.

It is our goal to provide employees with aprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) withpany contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace.

We wee applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Click here to view the EEO is the Law poster in English. Poster- English

Click here to view the EEO is the Law supplement in English.Supplement- English

Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish

Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish

点击这里查看EEO是法律海报的中文Poster- Chinese

点击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

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Apply Now Job ID 2298