Lead UI/UX Designer - Enterprise Design

West Creek 3 (12073), United States of America, Richmond, Virginia

Please ensure you read the below overview and requirements for this employment opportunity completely.

Lead UI / UX Designer - Enterprise Design

As a Lead UI / UX Designer on the Servicing Experiences design team, you'll be responsible for driving the Assistance body of work, which is focused on providing ML-driven assistance to customers through search, help and conversational experiences.

As such, you'll be working with Product, Tech, Research and Data Science to define product strategies and guiding a design team in the delivery of work against those strategies.

You'll be a steadfast advocate for our customers, ensuring that their needs are incorporated into every phase of the design and delivery process.

And you'll be responsible for ensuring that experiences delivered meet our high bar for experience quality.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

Responsibilities

As a lead and maker, you'll be asked to handle responsibilities, including :

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience.
• Advocating for the customer through human-centered design methods, including : discovery, research, whiteboard sessions, and user testing.
• Championing prioritization of design centered product enhancements grounded in research and analysis.
• Working with partners and teams across various geographies.
• Embracing and advocating for an experience mindset - this is as important to the work as the results.

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Driving end-to-end product design by :
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends.
• Framing problems, defining insights, and designing new methodologies / practices to serve customer needs.
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
• Planning and facilitating workshops with internal and external stakeholders to align with business needs.
• Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines.
• Storytelling through business acumen and presenting visual concepts to various stakeholders.
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

Basic Qualifications

At least 5 years of experience with UI and UX design.

Preferred Qualifications

• Master's Degree in design or business.
• Experience designing for cross-channel experiences.
• Experience working with a variety of business partners and delivering outcomes.
• Familiarity with design and prototyping tools, such as Figma.
• Experience designing experiences powered by machine learning.
• Familiarity with working and contributing to and established design system.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site) : $163,300 - $186,400 for Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI).

Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.

com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected].

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