Customer Service Representative (CSR)

Job Description

Job Description

NuCara Home Medical is seeking a full-time Customer Service Representative for our Urbandale location. This is an in-person position in our retail store at 8465 Hickman Road, and is not a remote position.

A Quick Summary

• In person customer service position - this is not a remote position
• Great entry-level position into the healthcare field with a 150-year old company
• Monday - Friday, 8 : 30 AM - 5 : 00 PM
• Some telephone based On Call required
• Candidates must pass a criminal background check and drug test
• Read on for the full details!

Who We Are

NuCara Home Medical is Central Iowa's leading independent provider of Home Respiratory and Home Medical Equipment.

What We Do

What we do matters. As a Customer Service Representative, you will work directly with patients in a retail setting. Job duties include working with patients and their caregivers both face-to-face and over the phone to meet their home medical equipment and supply needs, communicating with physicians, hospitals and other referral sources, and working with insurance companies in order to get equipment covered.

In this role you will learn about a variety of home medical equipment and supplies, including home oxygen, hospital beds, wheelchairs and more.

You will learn about coverage guidelines for various home medical equipment and supplies, how to educate patients and their caregivers on proper use, and how to troubleshoot when things don't quite go as expected.

Our standard hours of operation are Monday - Friday from 8 : 30 AM to 5 : 00 PM. Our patients sometimes have equipment needs outside of our regular business hours, and this position is required to participate in a telephone based on-call rotation, with some evening and weekend hours required.

Who Should Apply

If you have existing healthcare or customer service experience and are looking for a fulfilling position we encourage you to apply.

If you are new to Customer Service but have a good work history, are positive and upbeat, and are looking for an opportunity to enter the growing healthcare field this is a position you should definitely consider.

Previous home medical experience is preferred for this position, but not required - we're willing to train the right person.

This position requires the ability to sit at a desk and stand and work face to face with patients, and also requires frequent squatting, bending and twisting.

Candidates must be able to follow directions, be detail-oriented, and have basic competencies using a smartphone, iPad and desktop computer.

As an accredited company, NuCara Home Medical requires that candidates successfully pass all required pre-employment screenings prior to starting employment.

Required screenings for the Customer Service position include a criminal background check, OIG Exclusions List screening, and drug screening.

If you have a positive attitude and are seeking a rewarding career opportunity with a growing company, apply today. We'd love to hear from you!

As an accredited company, NuCara Home Medical requires that candidates successfully pass all required pre-employment screenings prior to starting employment.

Required screenings for the Customer Service position include a criminal background check, OIG Exclusions List screening, drug screening, and driving record check.