Senior Quality Assurance Specialist

VirtualVocations
Marietta, Georgia, United States
Full-time
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A company is looking for a Senior Quality Assurance Specialist.Key Responsibilities : Listening to and monitoring associates' interactions for customer satisfactionProviding feedback to Team Leads in a constructive mannerCollecting, evaluating, and providing call data for associates, along with coaching and reportingRequired Qualifications : University degree preferredKnowledge of call center business and experience in a similar positionAdditional proficiency in Spanish, both written and verbalCoaching skills and reporting / analytical skillsWorking knowledge of database applications such as MS Office or ability to learn technology quickly

12 days ago
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