Position Summary
Since , Etam has led the industry in innovation, sustainability, and women's empowerment. We are the #1 lingerie brand in France, with over stores across 50+ countries.
Now, Etam is expanding in the US with our first store at Miami's Dadeland Mall, celebrating its 1-year anniversary. Our goal is to become America's go-to lingerie and swimwear destination, offering a mix of playful, high-quality fashion and basics.
SUMMARY
As the Assistant Store Manager of our first US retail store, you will play a critical role in the growth of our US brand.
Your mission will be to support a team and store environment that delivers a best-in-class customer experience and reaches our sales and operational goals.
You will bring positivity and entrepreneurial spirit to the role to help us create and improve processes, lead your team, and grow the US brand.
You will be an ambassador of Etam's values, acting as the face of the brand both for our customers and team.
RESPONSIBILITIES
Champion a best-in-class customer experience.
o Ensure that the team is delivering exceptional customer service to our clients.
o Respond to complaints and concerns in a professional manner while being results-oriented.
o Be the voice of the customer, working closely with our HQ teams to discuss insights and drive improvements.
Deliver results.
o Manage teams and operations to achieve sales, service, organization, customer satisfaction and profitability goals.
o Manage logistics of the team (HR and staffing), store, inventory, product, and visual merchandising.
Be a leader.
o Build a team of associates who uphold Etam's brand values and who can act as fellow ambassadors.
o Coach, manage and focus your team, maintaining a performance culture of ownership and continuous improvement.
o Work alongside them to demonstrate best practices in customer service and product knowledge
Use your entrepreneurial spirit to create positive change.
o Continually seek to improve existing ways of working to improve the customer experience, reduce friction, and grow sales and brand awareness.
o Think outside the box. Partner with marketing and HQ teams to conceptualize and execute in-store activations and partnerships that elevate the brand and drive growth.
Support the Store Manager in all the above tasks. Act as the Store Manager when the manager is not present
Profile Wanted
- Expertise : You bring successful managerial experience and a strong track record in the retail sector. Lingerie experience is ideal.
- Growth mindset : When challenges arise, you see them as opportunities. You learn from past mistakes to improve on the future.
- Dynamic : You adapt quickly to change, and enjoy working in a fast-paced environment.
- Proactive : You are rigorous and have a constant concern for customer service. You're a hands-on leader who enjoys developing and supporting others.
- Detail-oriented : You have a strong commercial temperament and are committed to making your store welcoming.
- Entrepreneurial : You are excited to roll up your sleeves and help the brand get off the ground in a new market.
- Motivated : You enjoy a challenge, and are excited to work alongside colleagues to exceed your goals.
BENEFITS AND COMPENSATION
- Competitive annual salary and bonus program including vacation allowance
- Comprehensive medical and dental benefits
- Annual performance reviews
- Generous product discount
- Strong, growing company culture
Etam is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
We actively encourage everyone to consider joining our team
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