Genesys Functional Lead

Overview

Job Title : Genesys Functional Lead

Location : Remote (US)

Type : Corp to Corp

Start Date : ASAP

Travel : Some travel required to Los Angeles, CA

About Cayuse Commercial

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

Responsibilities

A Functional Lead with Genesys and Agile delivery experience drives the end-to-end implementation of Genesys contact center solutions within an Agile framework. The work involves bridging the gap between business needs and technical delivery, ensuring that Genesys deployments meet functional requirements while managing cross-functional teams and upholding Agile principles.

Qualifications

A Functional Lead with Genesys and Agile delivery experience must possess a blend of technical expertise, leadership, and agile methodology knowledge. The role involves translating business needs into contact center solutions, guiding development teams, and ensuring successful, iterative delivery in an agile framework.

Other Duties

Note : This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $75.00 - USD $80.00 / Hr.

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