Part-Time Student Services Assistant, Pottstown

Part-Time Student Services Assistant, Pottstown Campus

Reports to : Director of Pottstown Campus Operations

Hourly Rate : $19.96 (Level 12, Support Staff)

FLSA Status : Non-Exempt

This position is open until filled. Review of applications will take place after Sunday, June 23, 2024.

Hours : 25 hour per week. During Peak times, may work up to 29 hours.

Hours are Monday Thursday 2 : 00pm - 7 : 00pm, and Saturday 9 : 00am - 12 : 00pm (August - May). From time of hire until August 12th, hours will be 12 : 00pm-5 : 00pm.

This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location will be the Pottstown campus.

This position has been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and / or supervisors based on employee performance and / or as institutional needs change.

Basic Purpose

This position will provide support to both new and returning students at the College as part of the College’s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Enrollment Services Processing Team.

This includes in-person and back office duties. Service touchpoints will include the use of the following methods : in person;

phone; email; text; online; chat, Starfish; Blackboard, and other Self-Service systems to support student success.

Essential Duties & Responsibilities

• Provide Enrollment Services assistance; process add / drop / audit / withdrawal requests; provide information related to courses and college policies;
• Identify need for and schedule appointments with advisors; Process transcript requests; processing of various Enrollment Services data and forms as needed to including change of name and address and residency information;
• Processing change of majors; Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other procedural documentation to ensure accuracy and completion of processes and responses to student inquiries;

Send, receive, and distribute mail, e-mails, and telephone calls and voicemail. Use of imaging system to link relevant documents to electronic student records.

Provide Financial Aid assistance : How to apply, status of financial aid including loans, refunds, scholarship and grants.

Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries.

Schedule appointments with financial aid specialists.

Perform cashiering functions associated with tuition payments, transcript requests, payment plans, account receivable obligations and miscellaneous checks.

Resolve student A / R account issues. Complete processing of cashier transactions to include reconciling, check imaging, create deposits and verify credit transactions daily.

Performs related processing and other duties including assisting in other areas of Enrollment Services including the Welcome Desk (Welcome and check in New, Returning and Prospective students), Switchboard or outreach to students.

Provide operational support to Student Success Center staff to include but not be limited to : Advisors, ESAs, FA staff, and other support services staff.

Organize and assist student workers and new employees with the front desk procedures. Maintain the Student Success Center NSE, drop-in advising, advising appointment records.

Assist with registration events.

Assist Testing Center with coverage; Provide support with placement testing, exemptions and scheduling

Perform other duties as assigned

Essential Knowledge & Skills

Education / Training / Work Experience

High School diploma or GED required with 3 years work related experience required OR

Associate’s degree may be preferred with 1 to 2 years work related experience required

Proficiency in computer skills required

Excellent communication, both written and oral required

Specialized Knowledge & Skills

Specialized training in specific software or process may be required

Customer service skills

Problem-solving skills

Ability to take initiative and work with minimal supervision

Additional Information Required

Ability to multitask

Attention to detail

Ability to maintain confidentiality

Ability to prioritize workload

Ability to use some discretion and judgment

Ability to work within a team-oriented setting