Assistant Retail Sales Leader

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Salary

Job Description :

A DAY IN THE LIFE of an Assistant Retail Sales Leader

The Auto Club Group is seeking a prospective Assistant Retail Sales Leader who can drive sales and service goal achievement s across all ACG product lines within the assigned geography. You will be challenged to drive new business with competitive products and hel p retain The Auto Club Groups 14 + million members .

Develop plans to execute day-to-day transactions to ensure successful branch operations .

Assist in the development, implementation and monitoring of annual operation strategies and growth initiatives.

Accountable for the attainment of agency, product, revenue, and service goals for assigned retail locations by coaching and developing captive agents and branch staff .

Support the analysis of local sales markets and the execution of business plans designed to grow, protect and diversify relationships with current and potential customers.

Responsible for assisting the Retail Sales Leader in the management of headcount and net gain for all positions in assigned geography, helping to ensure there is an adequate number of resources in each role measured against headcount plans.

Ensure in-depth understanding of all company and line of business policies and procedures.

Participate in ACG's Field Leadership Development Program and complete all required curriculum in communicated timeframe according to program guidelines.

Build relationships and interact with line of business partners from travel, membership and financial services to increase understanding of products and services offered .

Maintain a solid understanding of all branch level operations (facilities, cash management) .

M aintain ongoing knowledge of regulatory changes that may affect sales and service.

Work with Human Resource s and other necessary departments to onboard new sales agents and member service representatives .

Conduct site visits to connect with agents and address all training, operational and sales needs .

Provide input and guidance on the dynamics of assigned insurance or travel products / services, discount utilization and operational support areas associated with products and services offered .

Coach agents in compensation, bonus and sales excellence opportunities . Collaborate with and guide agents on identifying and cultivating cross-selling opportunities . Analyze sales activity of assigned agents to identify opportunities for improvements. Utilize appropriate lead management, marketing resources, results from site observations and activity reports to develop and update action plans to maximize insurance sales / revenue on a regular basis.

Ensure that assigned agents and locations are following appropriate processes and procedures.

Communicate issues and concerns to assigned Retails Sales Leader to ensure appropriate response . Provide input into agent performance reviews.

Execute or coordinate the execution of various operational activities (field control audits / reviews, inspections, etc.) . Liaison with Field Controls, Audit and other department involved in monitoring field activities . Handle customer appeasements and address other issues when necessary .

Keep current on community activities, trends and competitive environments . Support various product and membership promotional campaigns to ensure meeting sales goals . Provide on-site support to local events and activities . Initiate, develop, execute and monitor projects as assigned. Maintain project documentation and provide updates to management on a periodic basis.

What it's like to work for The Auto Club Group :

Serve our members by making their sa tisfaction our highest priority

Do what's right by sustaining an open, hon est and ethical work environment

Lead in everything we do by offering best-in-class produ cts, benefits and services

ACG values our employees by seeking the best talent, rewarding high performance an d holding ourselves accountable

HOW WE REWARD OUR EMPLOYEES

A competitive annual salary between $ 8 3,865.60 to $1 30,436.80

ACG offers e xcellent and comprehensive benefits packages :

Medical, dental and vision benefits

401k Match

Paid parental leave and adoption assistance

Paid Time Off (PTO), company paid holidays, CEO days , and floating holiday s

Paid volunteer day annually

Tuition assistance program , professional certification reimbursement program and other professional development opportunities

AAA Membership

Discounts, perks , and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications :

Valid driver's licen se - with satisfactory MVR

Currently hold or able to attain and maintain appropriate State Property & Casualty Insurance licenses w ithin tim e frame desi gnated by ACG leadership

May be required to attain appropriate State Life Insurance Sales licenses within timeframe designated by ACG leadership

Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership products

Education

High School Diploma or equivalent

Work experience

Two years of experience in a Property and Casualty field operations environment to include some or all of the following :

Assisting in the management of multiple sales locations

Developing sales agents, membership servicing and / or support staff

Selling insurance through the captive agent channel to include developing, tracking, following-up on and closing leads

Reporting and analytics

Identifying opportunities for growth and advancement

Understanding, anticipating and reacting to market changes

Demonstrating strong sales / marketing and prospecting skills

Demonstrating strong interpersonal, and communication skills

Successful candidates will possess :

Knowledge of :

Captive agent insurance sales channel operations

Insurance and financial products, services and regulations

Sales techniques and delivery systems

Business drivers, marketing concepts, managing P&L and operational processes (i.e., in-bound / out-bound call strategy)

Techniques used to :

Influence and persuade others

Select, develop and coach captive and non-captive sales agents

Motivate and reward a successful sales team

Work Environment

Employees will service ACG members in-person and are based on site in an ACG branch facility.

T ravel required with exposure to road hazards and temperature extremes, including some overnight travel

Willingness to work irregular hours

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note :

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.