Certified Medical Assistant (CMA)- Duke Primary Care- Wake Forest

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community.

No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights :

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life : Living in the Triangle!
• Relocation Assistance (based on eligibility)

Certified Medical Assistant- Duke Primary CareOcc Sum mary

The Medical Assistant, Certified functions as an integral m ember of theinterdisciplinary healthcare team in providing direct patien t care.

TheMedical Assistant, Certified performs routine administrative andpatientcare supportive duties in a Health System medical practice tha tassistmedical and / or nursing staff in the examination and treatment ofp atients and ensure the clinic / office runs smoothly.

Work Pe rformed

Clinical responsibilities : The CMA takes medical historie sand records vital signs, explainstreatment procedures to patients, andp repares patients for examinationsand procedures.

Patient care support res ponsibilities may include assisting the medicaland nursing staff duringe xamination and procedures, collecting andpreparing laboratory specimens, performing basic laboratory test in theclinic / office, taking electrocar diograms, removing sutures / staples,changing sterile and non-sterile dre ssings, promoting patient / familyunderstanding of the educational content and his / her involvement in theplan of care, and documenting in the pati ent record.

Other clinical support responsibilities include disposing ofc ontaminated supplies, instrument processing, high level disinfectionand sterilization of medical instruments, telephoning prescriptions to aphar macy, preparing and administering medications as directed by aphysician, and authorizing drug refills as directed.

• Performs otherclinical functi ons as delegated and supervised by the physician.Administrative responsi bilities : The CMA greets patients, answers telephones, schedules appointm ents toinclude arrive appointments in MaestroCare, checkout patients,and referral scheduling;
• arranges for hospital admissions and laboratoryserv ices, updates and files patient medical records, fills out insuranceform s, handles billing, bookkeeping to include receiving copays andcollectio ns on account balances;

correspondence, and ordering clinicaland clerical supplies and forms. Performs other administrative duties asdirected.Ma y be requested to be a liaison for clinic activities such as JointCommis sion and falls and / or participate in clinic committees.

Kno wledge, Skills and Abilities

Good customer service skills.Work r equires the ability to understand and follow oral and writteninstruction s generally acquired through a high school education andmedical assistan t programming.

Heavy lifting and the ability to transport stretcher and w heelchairpatients may be required.Working knowledge of sterile technique s and special procedures that areapplicable to work performed.

Workingkno wledge of procedures and techniques involved in administeringroutineand special treatments to patients.Working knowledge of sanitation, personal hygiene and basic health andsafety precautions applicable for workin a clinic setting.

Workingknowledge of infection control procedures and saf ety precautions.Age specific competencies.Daily clinic preparationproces s;

registration, scheduling, chargeposting, order entry. Able todocument and communicate pertinentinformationAbility to establish and maintain e ffective working relationships withpatients and clinic staffTyping skill sMedical terminologyLevels II andIII Ability to independently seek o ut resources andwork collaboratively

Level Characteristics

N / A

Minimum Qualifications

Education

Level I Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.

Level II Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of HealthEducation Schools (ABHES) strongly preferred.

High school or GED graduation required. Level III Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.

High school or GED graduation required. Level IV Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.

High school or GED graduation required.

Experience

Level I No experience required. Level II 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting.

Level III 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Level IV 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting.

Note : 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement : In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA / RMA) Ladder Program document for Levels II, III, and IV.

Degrees, Licensures, Certifications

Level I Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.

BLS required. Level III Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level IV Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and / or mental abilities.

Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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