Processing Specialist-Chicago, IL

For over 30 years, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial and marketing services and premier dining rewards programs.

We connect diners to fantastic restaurant experiences by offering unique card-linked offers thanks to our ability to leverage advanced technology and powerful data analytics, while simultaneously providing value to our strategic partners' overall loyalty programs.

We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams.

We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement.

Importantly, our services do not require the merchant to discount or give away their products.Even more, we enhance our partners' loyalty programs by offering a turn-key, scalable dining rewards program that is right for their business model and leverages their unique brand to help increase the value proposition for their customers.

Finally, we connect our millions of members to our participating restaurants, allowing them to earn the rewards they desire when dining out.

The Processing Specialist deals with the day-to-day maintenance and recurring tasks of the processing function. This role supports the team’s Processing Analysts so that they can focus on the broader, more complex, and forward-thinking issues affecting the function.

Core Job Responsibilities :

• Review detailed credit card processing information on a large-scale utilizing Excel.
• Ensure DFF mids are onboarded with the card networks within days of location onboarding.
• Off-board locations from DFF as they delete from RN’s platform.
• Conduct research when issues arise regarding member transaction data.
• Complete processor change requests.
• Pursue best practices for management of card processing including compliance.

Knowledge, Skills, and Abilities :

• Banking or credit card processing industry background is preferred but not required.
• Strong interpersonal, verbal, and written communication skills
• Working knowledge of Microsoft Office Tools (Excel, Word, and Outlook), Salesforce Lightening
• Ability to navigate databases and use Excel as an analytical tool (Vlook ups, etc,)
• Detail oriented and highly organized, flexible, self-motivated, and willing to learn and accept challenges.
• Thrive in fast paced and constantly changing work environment.
• Exhibit an established track record of delivering results on time.
• Responsive to the needs of the department and can tackle various responsibilities.
• High regard for industry compliance and maintaining and safeguarding confidential information.

Qualifications :

• 1-3 years experience
• College degree preferred

What We Offer :

• Comprehensive benefits package, which includes : competitive Paid Time Off and company Holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program
• Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations.
• Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.