Job Description
Job Description
Benefits :
- Life Insurance
- Health Insurance Stipend
- Paid time off
ROLE DESCRIPTION :
As a Customer Service Representative with Tourangeau Insurance Agency, you will learn from 40 years of State Farm experience as Julie is a second generation State Farm agent.
You will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES :
- Manage customer inquiries and resolve issues.
- Quotes and changes for existing business.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS :
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Licensed in Property and Casualty Insurance or willing to obtain a Michigan insurance producer license.
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