Bartender

Bartender

The Bartender reports to the Restaurant Manager on duty and

is the primary resource to ensure each guest receives a Gold Standard bar experience

on every visit.

Responsibilities

People

Greet guests with a

smile! Responsible for welcoming new and repeat guests every visit

Build a rapport

with regular guests to create a welcoming atmosphere

• Promote a fun and positive work environment
• Teamwork! Must be able to work with others on the line and

communicate effectively with cooks and managers in a busy restaurant

environment

Operations

Learn / know drink

recipes (standard bar and Smashburger signature)

Verify

identification and age requirements of guests before serving guests

Adhere to local and state liquor laws -Adhere

to our company alcohol service policies

Maintain ABC

certification card

Mix and serve

drinks following set standard recipes

Ensures that drinks

are poured accurately and delivered promptly

Be knowledgeable of

all menu items so you can make meal suggestions and answer questions

Verify each guest

order for accuracy when entering into the POS and complete POS transactions

Follow tab

management, cash handling and payment collection procedures (balance cash

drawers and receipts at the end of a shift)

Visit guests after

food delivery to ensure guests have everything they need (refills, condiments, etc.)

and that their experience has been perfect

Encourage guests to

complete surveys upon each visit

Foster and value a

safe work environment by following all personal and food safety and security

standards

Have pride in keeping

floors, counters, dining area and restrooms clean at all times

Ability to listen,

communicate and work well with others in a busy restaurant environment

Values integrity

and doing the right thing, even when no one is watching

Serve guests safely and

responsibility with the highest integrity

Profit

Follow company cash policies to ensure minimal losses through theft or

shortages

• Upsell food items to all guests ordering
• Follow company order accuracy procedures to ensure a happy guest and

minimize waste

Sales

Adhere to all

active marketing promotions

Smashburger Guest Service Expert Requirements

• Must be 21years old
• Physical ability to stand for extended periods of time and

to move and lift boxes of food / supplies up to 60 lbs.

Show up on time to work variable hours / days, including

nights, weekends, and holidays

• Adhere to Smashburger uniform policy
• Must successfully complete Smashburger training program
• Ability to follow all guidelines and procedures set forth by

Smashburger, local, state, and federal employment regulations

Must be able to produce authorized U.S. work documents;

Smashburger participates in E-verify

This position requires the individual to be vaccinated

with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13,

2021 unless the individual can prove a qualifying exemption.