Bartender
The Bartender reports to the Restaurant Manager on duty and
is the primary resource to ensure each guest receives a Gold Standard bar experience
on every visit.
Responsibilities
People
Greet guests with a
smile! Responsible for welcoming new and repeat guests every visit
Build a rapport
with regular guests to create a welcoming atmosphere
- Promote a fun and positive work environment
- Teamwork! Must be able to work with others on the line and
communicate effectively with cooks and managers in a busy restaurant
environment
Operations
Learn / know drink
recipes (standard bar and Smashburger signature)
Verify
identification and age requirements of guests before serving guests
Adhere to local and state liquor laws -Adhere
to our company alcohol service policies
Maintain ABC
certification card
Mix and serve
drinks following set standard recipes
Ensures that drinks
are poured accurately and delivered promptly
Be knowledgeable of
all menu items so you can make meal suggestions and answer questions
Verify each guest
order for accuracy when entering into the POS and complete POS transactions
Follow tab
management, cash handling and payment collection procedures (balance cash
drawers and receipts at the end of a shift)
Visit guests after
food delivery to ensure guests have everything they need (refills, condiments, etc.)
and that their experience has been perfect
Encourage guests to
complete surveys upon each visit
Foster and value a
safe work environment by following all personal and food safety and security
standards
Have pride in keeping
floors, counters, dining area and restrooms clean at all times
Ability to listen,
communicate and work well with others in a busy restaurant environment
Values integrity
and doing the right thing, even when no one is watching
Serve guests safely and
responsibility with the highest integrity
Profit
Follow company cash policies to ensure minimal losses through theft or
shortages
- Upsell food items to all guests ordering
- Follow company order accuracy procedures to ensure a happy guest and
minimize waste
Sales
Adhere to all
active marketing promotions
Smashburger Guest Service Expert Requirements
- Must be 21years old
- Physical ability to stand for extended periods of time and
to move and lift boxes of food / supplies up to 60 lbs.
Show up on time to work variable hours / days, including
nights, weekends, and holidays
- Adhere to Smashburger uniform policy
- Must successfully complete Smashburger training program
- Ability to follow all guidelines and procedures set forth by
Smashburger, local, state, and federal employment regulations
Must be able to produce authorized U.S. work documents;
Smashburger participates in E-verify
This position requires the individual to be vaccinated
with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13,
2021 unless the individual can prove a qualifying exemption.