Client Service Representative

Job Description

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia.

Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services;

developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers.

Our goal is to reflect the diversity of our clients and the communities in which we practice.

What You Will Be Doing :

Provide courteous and efficient service to both internal and external clients, visitors and vendors in person, in writing and orally.

About This Role :

• Greets all visitors, announces their arrival, directs them to coat closet, the conference room, or where to wait for their host.
• Ensures that all visitors are entered into landlord registration system, announced and escorted as requested to conference rooms in a timely and professional manner.
• Records all visitor names, time of arrival, and person being visited.
• Prepares, collects, inventories and distributes visitor badges on a daily basis so that contractor as well as visitor badges and temp badges are readily available to all that require them.
• Review Visitor Registrations and conference room reports to ensure working knowledge of all visitors, meetings, conferences and events.
• Validates parking tickets, maintains log of daily validations and creates monthly spreadsheet.
• Answers the telephone in a timely manner, takes complete, accurate messages and treats all external and internal clients professionally and with courtesy.
• Maintains general neighborhood information at reception to provide visitors with general information.
• Makes sure that reception desk and seating area is clean and organized.
• Reports suspicious visitors to Operations and WilmerHale and Building Security.
• Maintains CSR guidebook.
• Coordinates with other Client Service Representatives to cover breaks, lunch hours, and PTO.
• Receive and forward requests for visitor offices, apartment reservations and facilities inquiries to appropriate personnel.
• Assists Operations Department with special requests and assignments.
• Assists with general administrative and general office assistance. Performs opening and closing procedures.
• Assists with preparation of Operations Department invoices and expense reports in Chrome River.
• Maintains an incoming / outgoing log for packages, hand deliveries, etc. and ensures proper and timely distribution of same.
• Responds to questions and complaints regarding office space (i.e. cleanliness, office / hall temperatures bathroom maintenance) and escalates concerns as appropriate.
• Assists clients or staff with inquiries (e.g. directions, office information, extension, etc.).
• Provides back-up for Firm Switchboard Assistants.
• Provides back-up support to Meeting Coordinator and Facilities team as needed outside of normal shift coverage.
• Assumes additional responsibilities as assigned.
• Contributes to the Firm's Service Excellence initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a "can do" attitude.

Required Skills

Your Qualifications / What You Will Bring :

• Professional or corporate experience preferred.
• Excellent oral and written communication skills.
• Excellent interpersonal and organization skills.
• Pleasant and courteous manner.
• Proficient in technology including Microsoft Office applications

Required Experience

Education :

High School Diploma or GED required. Two year college degree preferred.

Experience :

Prior professional or corporate experience is highly desirable.

For additional information about our benefits, please click .

This job description is intended to describe the general nature and level of the work being performed by employees in the position.

It is not intended to be a complete list of all responsibilities, duties, and skills for positions. The firm reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.

WilmerHale is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.