Technical Support Engineer User Experience (Hybrid, Orlando, FL)
We are looking for an experienced Technical Support Executive for a large, global B2B Software company. This role will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs.
This is a 12-month project (Extension or Conversion to FTE Possible), 40 hours per week, hybrid Role (2-3 days / wk. onsite) role in the US.
This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.
Responsibilities :
- Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
- Maintain and display excellent queue and case management skills.
- Perform Case quality Checks to ensure cases are staying on track.
- Learn & Deliver training on the new products.
- Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
- Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
- Personal commitment to quality and customer service.
- Frontend browser debugging experience required.
Requirements :
- Strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills.
- Master's degree in engineering or technical field(s) or Bachelor’s degree in engineering or technical field(s) and 2+ years of relevant work experience or relevant industry experience.
- Demonstrated fluid ability to troubleshoot, resolve and provide code level analysis for complex technical issues.
- In-depth understanding of how SaaS products work possess a deep technical understanding as well as a basic understanding of integrated systems.
- Working knowledge of the components in a web applications stack.
- Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
Please submit your resume to our network at (apply to the Technical Support Engineer User Experience (Hybrid, Orlando, FL) role).
Please feel free to forward this job post to others you think may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment.
All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion / belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.
Compensation : $30 / hr - $35.72 / hr
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