- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies / procedures.
- Generate, print, and distribute daily reports to designated departments / personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Responsibilities
Provide superior guest services including check-in / check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements;
Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English / Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry.
Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.
We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands including hotel development, design and construction, e-commerce, and revenue management.
You can find out more by visiting our website, www.shanercorp.com !
Front Desk Agent
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ability to us...
Medical Front Desk Representative- Scottish Rite-Bilingual
Front desk personnel are the face of the office. Greet patients upon arrival, update patient information, answer high volume multi-line phone systems, transfer calls, schedule appointments, answer questions, collect balances, copays, and manage the flow of traffic in the office. Collect outstanding ...
Front Desk Agent
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ability to us...
Front Desk Agent
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Promptly answer the telephone using positive and clear communication. Plan and implement detailed steps by using ex...
Overnight Front Office Agent
The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people. Maintains clean and excellent condition of Front Desk area. Able to work a flexible schedule, including weekends and holidays. Sell rooms in accordance with Front Desk sales strategies. ...
Front Desk Agent
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. After an initial waiting period, those hired into full time po...
Front Desk Agent / AYS for flexible shifts
A team player with a great with a smile and who absolutely LOVES people! Looking for someone that can work weekends and be able to work AM and/or PM shifts. At Your Agents in the Communication Center will be the heartbeat for the hotel and is responsible for processing incoming and outgoing communic...
Hotel Front Desk Attendant
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred. We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Comfortable taking telephone calls and mitigating str...
Front Desk Supervisor
The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction. The Double...
Housekeeping Supervisor | Atlanta Le Meridien
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. High school graduate or equival...