Lead CX/UX Research Consultant – Remote R0042425

Lead CX / UX Research Consultant Remote R0042425

The CompanyWolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance and Compliance sectors rely on Wolters Kluwer's market leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

The PositionThe Lead UX / CX Research Consultant, reporting to the Director of UX / CX Research, will be responsible for all aspects of UX Research for the Small Business customer segment within CT Corporation.

You will provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data-driven decision making.

Responsibilities include but are not limited to : Collaborating with segment leadership and CT strategy lead, Product Management, UX Design, and Engineering, to define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.

Partner with segment leadership and CT strategy lead and Product Managers to understand business goals and objectives both at the portfolio and product level.

Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.

Create understanding and empathy around user needs, stated and unstated, for the entire product team including UX designers, product managers, and engineers.

Explore the behaviors and motivations of our users through methods like contextual inquiry, concept validation, surveys, and usability testing.

Partner with embedded UX design leads / teams to evaluate prototypes and solutions with customers.Ensure that the product teams are using research findings, data, and insights to inform design decisions and validate design solutions.

Drive the culture of feedback and metrics to drive continuous improvement in the user experience.Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals.

Regular, transparent communication of status and metrics to management and stakeholders.Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group / division.

Involve all members of cross-functional teams in research and analysis.Desired ExperienceAt least 10 years of relevant research experience.

Significant experience working with senior clients, stakeholders, and developers.Exceptional communication and presentation skills.

Experience working in a Lean / Agile development environment.Excellent time and project management skills.Some experience working with organizational change management.

Some experience with B2C products : Online GTM motions, online customer acquisition, online buying experiences.Experience with small businesses.

Additional Information : Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including :

Medical, Dental, & Vision Plans, 401(k), FSA / HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

EQUAL EMPLOYMENT OPPORTUNITY : Wolters Kluwer U.S. Corporation and all of its subsidiaries, divisions and customer / business units is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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J-18808-LjbffrRemote working / work at home options are available for this role.