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Operations Intern- Select Service Summer 2026

Operations Intern- Select Service Summer 2026

Royal Lahaina ResortChicago, IL, US
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Internship Opportunity At Highgate Hotels

Come join Highgate for the summer in one of our dynamic internships! Our interns have the opportunity to work in multiple departments and rotate among multiple hotels. You will learn about the hospitality industry while working in a fun and fast-paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer.

Responsibilities

  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.

Qualifications

  • We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
  • This role has direct involvement with both management and employees and strong communication skills are required.
  • Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through.
  • This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
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