Video Conferencing Support Analyst On-site

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

• Maintain a proactive and positive attitude to support all levels of teammates up to and including executive leaders.
• Have a sense of URGENCY to resolve problems / issues encountered.
• Follow-thru in a professional and timely manner
• Navigate ambiguity and work well under pressure
• Have a strong sense of OWNERSHIP and consistent attention to detail.
• Work well as part of a team and operate independently, calling for help when needed
• 10% local travel local / regional tech support / maintenance / troubleshooting work within 50 miles.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree and 2 years of experience or an equivalent combination of education and work experience.
• Knowledge in information systems and ability to apply that knowledge in practice.
• Ability to manage competing priorities.
• Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
• Experience participating in IT projects.
• Ability to communicate complex information in straightforward situations.

Preferred Qualifications :

• Bachelor's degree and 3 years of experience.
• Banking or financial services experience.
• Experience with conferencing and meeting connectivity utilizing multiple platforms, including but not limited to : Zoom, Webex, Teams
• Experience with video endpoints, including how to plan, build and run Cisco Room OS video conferencing endpoints and Microsoft Teams Rooms (MTR)
• Experience with audio visual production including staging, lighting, run of show, calling the show
• Audio and camera experience
• Experience with A / V equipment such as Crestron, Sound Control Technologies, Tricaster, Biamp, Shure; projectors such as Epson, NEC; BrightSign
• PC experience with MS Office products (Outlook and Teams), Webex, Clickshare, ServiceNow
• Mobile device experience with iOS (iPhone / iPad) and Android
• Advanced troubleshooting skills of MobileIron, Authenticator, , , Email+, Webex app, Teams app, RSA soft token

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.