Ecommerce Tech Ops ManagerKavyos Consulting • NY
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Ecommerce Tech Ops Manager
Kavyos Consulting • NY
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job_description.job_card.job_descriptionPossess a BS; preferably in Information Sciences, MIS or similar field 3-4 Years ecommerce experience Must have Shopify and / or prior content management system experience Knowledge of one or more of the following 3rd party solutions is a plus : Bazaarvoice, GA4, SnapLogic, D365 F&O. Ability to Communicate with technical team members such as developers and non-technical business owners Have an analytical mind and be a creative problem solver Have a working knowledge of HTML and CSS to provide troubleshooting to business users Strong Technical background Ability to communicate complex processes in clear, non-technical terms so all business partners and stakeholders Be proactive and team-oriented with the ability to work across functions and levels Proven ability to multitask, prioritize and project-manage in a fast-paced, team-based environment. Basic working knowledge of critical ecommerce concepts such as : Site Merchandising, SEO, Marketing Funnels, CMS, Site Speed Considerations, DNS, AB testing, merchandising, inventory, OMS, ADA, promotions, campaigns, analytics.
Key Responsibilities :
The Ecommerce Tech Ops Manager will support in the day-to-day site maintenance and operations of our North America website, on both desktop and mobile. This role will be responsible for supporting cross-functional partners in trouble shooting, site enhancements, and overall monitoring of the sites
Principle Accountabilities :
- Act as the first-level support for website issues identified by customer service and internal stakeholders.
- Understand and train users in the use of Shopify.
- Be able to learn new technologies quickly, then turn around and teach internal users.
- Provide user access and basic administration of our various web tools.
- Accept feedback on the platform and create tickets and requirements that articulate what needs to be created.
- Triage Customer Service issues, attempting to reproduce and document before sending to the development team.
- Collaborate with project team members and key stakeholders to scope out projects, assist with requirements definition, specifications, vendor selection, design, and timelines for key initiatives.
- Help manage 3rd party solutions, key tools and processes such as content management, code repository and tag management.
- Field technical requests, assess scope and prioritize action items.
- Work with-in house security team to ensure the site is secure and manage performance and load time of the website.
- Document related processes, technical integrations, and website data flows.
- Understanding of middleware concepts dataflow
- Provide feedback into the development team on fixes needed
- Provide monitoring and reporting on site speed and trending.
- Provide insights into the "right way to run the site more efficiently and effectively.
- Provide ADA expertise and provide accessibility guidance to internal team as well as development agencies.
- Support site merchandisers, merchandisers, marketing teams, customer service, Supply Chain and other internal teams.
Qualifications
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Ecommerce Manager • NY
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