Customer Service Representative (AZ only)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people.

We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work.

We are a subsidiary of PROG Holdings (NYSE : PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

Progressive Leasing is currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved!

WE ARE : A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers.

Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness.

Our Customer Service department has one goal : to create a positive, engaging, and memorable experience for our customers and agents while driving the business.

YOU ARE : A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call.

We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer’s needs are met.

While every call varies the goal of providing a world-class experience is the same.

OUR DAY-TO-DAY :

Responsible for in-bound and out-bound calls

Provide top tier support and service to our customers

THE DETAILS :

Start Date : Monday, August 5, 2024

Virtual Training : 4 weeks Full Time / mandatory Monday-Friday 7 : 00AM-4 : 00PM

Full Time Shifts Available : Monday through Friday, 10 : 30AM-7 : 00PM

Saturdays and / or Sundays Required hours, 9 : 30AM-6 : 00PM

Compensation : $17.00 / HR

YOU’LL BRING :

Customer Service with impeccable interpersonal skills

Excellent verbal and written communication skills

Computer & typing literacy / proficiency, working with multiple software applications / screens simultaneously

Phone Experience in a customer service / call center environment preferred

High school Diploma or GED equivalent, must also be 18 years or older

REQUIREMENTS FOR WORK FROM HOME :

You must be located within a 60-mile radius of Glendale, AZ

You must have a designated home-based workspace (preferably one that is quiet and free from distractions)

You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and / or satellite Internet Service Providers are not compatible with our systems)

WE OFFER :

Competitive Compensation

Full Health Benefits; Medical / Dental / Vision / Life Insurance + Paid Parental Leave

Company Matched 401k

Paid Time Off + Paid Holidays + Paid Volunteer Time

Diversity Alliance Resource Groups

Employee Stock Purchase Program

Tuition Reimbursement

Charitable Gift Matching

Job Required Equipment & Services Will Be Provided