Logistics Account Representative

Job Description

Job Description

Manage assigned customer accounts. Multi-tasking required. Address customer concerns. Employee must be an energetic, goal-driven person with excellent communication skills.

This role may often be challenging, one must be able to remain calm and polite in tough situations. Works well with others;

teamwork is essential. Foster long-term relationships with customers and help company growth. Be an ambassador for Harbor.

• Proactively manage order fulfillment to meet customer demands through integration with operating company, distribution, and planning / forecasting
• Reassign orders by changing ship dates and / or source warehouse as needed to prevent product shortages.
• Implement process improvements through cross-functional collaboration partnering with customers to drive achievement of organizational metrics and individual account goals.
• Manage and balance key business relationships with passion & understanding of customer expectations and internal policies / requirements and contracts.

Ensure achievement of customer specific KPIs

• Lead projects / initiatives to enhance both cost and service efficiencies in the customer and the company supply chains.
• Participate in the development of presentations and discussions for customer facing meetings.
• Identify expansion opportunities with current customer(s) . Identifying and communicating sales opportunities for both incumbent and new accounts assigned.
• Must be computer literate; able to utilize Microsoft Outlook, Excel, and Word. SAP experience is a plus.
• Work in close partnership with many of our internal departments. You will lead the communication of critical product supply situations internally to ensure optimal customer service delivery.
• Maintain close contact with key customers to assist them in logistical optimization and general satisfaction with our unique partnerships.
• Serve as a team player by supporting and developing others through knowledge sharing and embedding Under limited, to no, supervision, responsible for the customer relationship management of key revenue generating accounts.
• You are responsible for resolution on issues arising from customers regarding orders and order status, order cuts, and potential issues.

Level one escalations.

• You are responsible for continuous improvement activities on assigned accounts.
• You will participate and contribute to projects as directed.
• Inquiries through customer portals include checking for shortages, delivery schedules, discrepancies, routing instructions, inventory on hand, transit times, ASN receipt..
• Responsible for all key elements of communication to management
• May performs a variety of tasks related to warehousing.
• Recording data using multiple applications
• Completing daily assignments, daily logs, and checklists

Requirements

Proven experience as an Account Representative / Customer Service

Proficient in MS Office / excel / word / outlook

Strong communication skills

Excellent organizational and multitasking ability

Assertiveness and confidence

Goal-driven with ability to work under pressure

Excellent verbal and written communication skills

Basic accounting skills a plus

Good problem-solving skills

High school diploma with 3+ years of Logistics Experience or Bachelor degree in Supply Chain.

Company Description

APPLICATION : www.atsinc.net

RECRUITER # : (843) 609-1007

EMAIL : driverrecruiter@harborlogistics.net

Company Description

APPLICATION : www.atsinc.net r nRECRUITER # : (843) 609-1007 r n" " EMAIL : driverrecruiter@harborlogistics.net