Level 2 Help Desk Tech
Job Description
Job Description
Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area.
We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead.
You'll be glad you applied to Peak Networks.
Responsibilities
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Write technical documents on how to or SOPs
- Network Administration
- Update / Create scripts
- Troubleshooting servers
- Server administration
Qualifications
- Firm understanding of L2 and L3 networks (VLAN, STP, OSPF)
- Firm understanding of wireless protocols (802.11, BT, LPWA)
- Firm understanding of VOIP systems
- Firm understanding of AD / DS services (AD, GP, and DNS)
- Firm understanding of MS365 (EntraID, Intune, and Exchange Online)
- Firm understanding of RMM tools
- Scripting knowledge (PS, Python, etc.)
- Knowledge of MDM tools
Certifications
Active Industry / Vendor networking certificate
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