Client Service Representative (CSR)

Description

Sprayberry Animal Hospital , a leading veterinary clinic in Marietta , GA , is seeking a dedicated and compassionate Client Service Representative (CSR) to join our dynamic team.

The ideal candidate will possess a strong passion for animal care and client service, ensuring our furry patients and their owners receive the highest level of support and expertise.

If you are passionate about veterinary medicine and dedicated to providing exceptional service to pet owners, we encourage you to apply for the Client Service Representative position at Sprayberry Animal Hospital .

Join us in making a difference in the lives of pets and their families!

Key Responsibilities

Client Interaction :

Greet and assist pet owners in a warm, friendly manner, addressing inquiries and providing information about our veterinary services.

Appointment Management :

Schedule, confirm, and manage appointments, ensuring efficient utilization of veterinarians’ time while accommodating clients’ needs.

Client Education :

Communicate essential information regarding pet health, preventative care, vaccination protocols, and post-operative care to clients.

Records Management :

Maintain accurate and organized client and patient records using veterinary practice management software.

Billing and Payments :

Process payments, manage invoices, and discuss treatment plans and associated costs with pet owners.

Support Veterinary Team :

Collaborate with veterinarians and veterinary technicians to ensure seamless patient care and effective communication.

Handle Emergencies :

Remain calm and efficient during high-pressure situations, assisting clients and pets in emergency situations with empathy and professionalism.

Follow-up Care :

Conduct follow-up calls to check on patient recovery and client satisfaction, reinforcing the importance of ongoing care.

Skills, Knowledge & Expertise to be Successful

Communication Skills :

Excellent verbal and written communication skills to effectively engage with clients, team members, and vendors.

Customer Service Orientation :

Strong commitment to providing outstanding client experiences, demonstrating empathy and patience in all interactions.

Multi-tasking Ability :

Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.

Problem-Solving Skills :

Demonstrated ability to address client concerns and resolve issues promptly and efficiently.

Technical Proficiency :

Proficient with veterinary software systems and Microsoft Office Suite; quick learner of new technologies.

Prior Experience in Veterinary Medicine :

Minimum of 1-2 years of experience in a veterinary clinic or animal hospital setting is required.

Client Service Experience :

Previous experience in customer service roles, particularly in veterinary medicine, is highly desirable.

Qualifications

Education : High school diploma or equivalent; some college coursework in animal science, veterinary technology, or related fields is preferred.

Knowledge of Veterinary Medicine :

Understanding of common veterinary procedures, animal behavior, and pet health care best practices.

Team Collaboration :

Proven ability to work effectively within a team and contribute positively to a collaborative work environment.

At Innovetive Petcare, we value our employees and offer a comprehensive benefits package, including :

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holiday pay
• 401(k) retirement plan with employer match
• Continuing education and professional development opportunities
• Employee pet care discounts
• Supportive work environment focused on teamwork and professional growth

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow.

We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.

At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health.

We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their VetMed careers without burning out.

We don’t just talk about it; we live it!

Equal Opportunity Employer Policy

Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce.

We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor.

All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.